SquareTrade analyzed failure rates of over 50,000 smartphones covered by SquareTrade Care Plans and found that Apple iPhones had the fewest malfunctions.
The iPhone 4 was the most reliable phone, with 2.1% projected to have a non-accident malfunction in the first 12 months The major makers of Android devices, Motorola and HTC, were also very reliable, with just 2.3% and 3.7%. BlackBerry and other smart phones were less reliable, with 6.3% and 6.7% failing in the first 12 months of use.
Accidental damage is responsible for over 75% of smartphone failures. BlackBerry devices had the lowest one-year accident rate at 6.7%, and the iPhone 4 had the highest at 9.4%. The iPhone 3GS had the lowest overall failure rates, with just 11.7% failing over the course of a year, and the aggregated pool of other smart phones had the highest failure rate at 16.9%.
SquareTrade’s data on smart phones suggest that there is a good deal of variance in the failure rates of different smart phones. The iPhone 4 is the most reliable phone in the study, but also has the highest risk of accidental damage. Blackberrys had the least risk of accidental damage, and may be the best choice for the clumsiest consumers, but had a relatively high malfunction rate.
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[Attribution: AppleInsider. Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]