Study: Apple iPhone 4 most reliable, also most susceptible to accidental damage

SquareTrade analyzed failure rates of over 50,000 smartphones covered by SquareTrade Care Plans and found that Apple iPhones had the fewest malfunctions.

The iPhone 4 was the most reliable phone, with 2.1% projected to have a non-accident malfunction in the first 12 months The major makers of Android devices, Motorola and HTC, were also very reliable, with just 2.3% and 3.7%. BlackBerry and other smart phones were less reliable, with 6.3% and 6.7% failing in the first 12 months of use.

Accidental damage is responsible for over 75% of smartphone failures. BlackBerry devices had the lowest one-year accident rate at 6.7%, and the iPhone 4 had the highest at 9.4%. The iPhone 3GS had the lowest overall failure rates, with just 11.7% failing over the course of a year, and the aggregated pool of other smart phones had the highest failure rate at 16.9%.

SquareTrade’s data on smart phones suggest that there is a good deal of variance in the failure rates of different smart phones. The iPhone 4 is the most reliable phone in the study, but also has the highest risk of accidental damage. Blackberrys had the least risk of accidental damage, and may be the best choice for the clumsiest consumers, but had a relatively high malfunction rate.

More info here.

[Attribution: AppleInsider. Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]


  1. Most susceptible to accidental damage?

    Could it be people that were using their iPhone 4’s without a case because they were waiting weeks for Apple to send them their free case by the mail?

  2. @The Other Steve,

    Even if that were the case (pun intended), that’s still no excuse for the high accident damage rate. Most non-Apple smartphones I see carried around have no case, aside from holsters or carrying cases (i.e. it’s naked when actually being used).

    I can attest to the physical robustness of the Blackberries though; a friend of mine got so frustrated with her Storm that over the last year she’s thrown it on the ground and against the wall a few times, but it kept right on running (badly, but still running) ” width=”19″ height=”19″ alt=”grin” style=”border:0;” />

  3. Had my iPhone 4 since it first came out and
    have not dropped it once! Of course the first
    thing I got for “my precious” was a good
    case. A Hard Candy Bubble Slider.

  4. Oh Bongo you’re back , you stooge, youbwere histerical like a bitch in heat over the antenna and didn’t know an end to your agenda, now you’re back to assume a posture – you’re a legend in your own mind – Boing…anyone who thinks elaborate commentary on a headline like this is even appropriate is indeed too indulged.

  5. Yep, any article that doesn’t paint Apple in the best possible light isn’t worthy of thoughtful comment. I guess I shouldn’t expect any thought from you whatsoever though, because you are clearly incapable of it. You are a far bigger stooge than I will ever be and anybody with a mind of their own can see that.

    Facts are facts. There is a marked increase in the projected failure rate of the iPhone 4 (which I own and have no problems with thus far). That is not a good sign, no matter what reasons anyone comes up with to remove beloved Apple entirely from blame.

  6. I disregard your typing errors. I know as soon as you get a new article notification you get “wet” and rush to try and be the first poster, and as such don’t bother correcting your errors.

    You realize you’ve never actually had a meaningful discussion backed by reason and fact? Everytime I call you out you resort to personal attacks to avoid the fact that you have no answer to me. Keep going, it’s fun.

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