Apple Store Online and/or AT&T servers (AT&T is always sooo great at judging needed capacity) are currently experiencing tremendous sluggishness.
MacDailyNews pre-order attempts have resulted in timeouts or worse: During the eligibility checks, where we assume that Apple needs to talk to AT&T’s server — why do we imagine a lone Dell Dimension sitting unattended in an AT&T server room trying to handle this demand? — nothing seems to happen, plus entered data is lost and has to be re-entered constantly.
Finally, we got our orders through at approximately 9:01am EDT.
MacDailyNews Take: If this is due to demand, Apple’s got a nice problem to have – unless it’s incompetent AT&T’s fault yet again in which case Steve Jobs should consider finally waking up, smelling the coffee, and dealing with the fiasco that is Apple’s U.S. carrier problem.
AT&T has botched every iPhone launch. AT&T is uniformly unprepared and habitually under-capacity, but they are quite excellent at tarnishing the Apple brand. Wake up, Steve! Hellooo, Steve?
AT&T has proven to be incapable and unworthy of serving your customers, Apple. For years. What, if anything, are you going to do to correct the problem, Mr. Jobs? AT&T is a joke that ceased being funny in 2007.
If this is somehow not AT&T’s fault, we do not apologize to AT&T because they continue to suck regardless. If this debacle is Apple’s fault: Time to get on the ball and deploy some more Xserves, boys and girls.
Are you having the same difficulties pre-ordering your iPhone 4 online via Apple Store Online? If so, please let us know below. While you’re at it, let Apple CEO Steve Jobs know, too:
Add this most-recent SNAFU to Apple’s list: Apple Inc. needs a bit of a tune up – June 08, 2010
I did mine at 3:30AM PST. Went through like a champ.
I’ve been trying for the past hour and a half. Four aborted attempts.
Yes. I’ve tried several times with no luck.
Tried Apple… same experience you mentioned… currently “holding my nose” and going through ATT website. Pages are loading slow… thus I’m surfing MDN to pass the time. But it seems to be working so far.
Been trying since before 9:00. Haven’t managed to get it done yet.
Session expired. Aaaaarg
Trying again from my iPad.
Got thru at 5:55 pst, 32 gb
Store getting hammered. Dang, should have thought to do it earlier.
Arrrrgggghhh! Damn WiFi congestion!
Went to the AT&T;website; it was a breeze. At the time(6AM), only the black 32G iPhone 4 was available.
Are we sure it’s not AT&Ts;servers causing the issue?
Anyone knows where the “Reservation Page” for the new iphone is? There only seems the be a pre-order option…
@MDN. You’re probably clicking too aggressively. Switch to decaf and don’t try buying 70 phones all at once.
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I am currently trying to slog through the process. Sluggish from the start. Okay just hit a wall:
“We’re sorry, but there was an error processing your request. Please try again later.”
Oh I will try again, and again and again if necessary.
I’ve been trying since before 7am EDT. First, the store was off line. Now, it gets to the ATT upgrade confirmation page (from the Apple Store site) and I keep getting a “cannot process” message. Ugh.
Jay in DC
I think I figured out the problem. There are 570 WiFi base stations operating in the room!
Now the ATT site is down for “maintenance”. I can’t get any breaks this morning.
I’ve been trying since 4AM…. it’s now almost 9:30 with no luck on Apple or AT&T;’s site. This is absolutely ridiculous… did they not know this was going to happen?
I’ve been bounced to “sorry we can’t process”, “Session expired”, and even “oops”. Must keep trying … must keep trying ………
Having same problems. Can’t place my pre-order!
Taking forever…tried like twenty times
The apple store was down this morning so I just went to my AT&T;page and ordered. No problem on the AT&T;site. This was at 5:30 am central time.
About 10 attempts so far. But my cat is ecstatic – he’s getting lots of lap time while I’m trying…
Pre-ordered at 4 am EDT no problem. I sent in a previous post to MDN which stated black phone only.
No luck here. Started trying at 6:15 am eastern with varying degrees of failure.