“Apple on Thursday was sued for denying warranty service to its iPod and iPhone customers based on data supplied by allegedly inaccurate liquid sensors,” Thomas Claburn reports for InformationWeek. Apple began including liquid contact indicators (LCI) in its iPods and iPhones in 2007 and also added them to its MacBook and MacBook Pro computers in 2008.”
“The company uses these sensors to determine the eligibility of devices for repair under warranty,” Claburn reports. “Devices brought in for service that have been damaged by water or some other liquid are not covered by Apple’s one-year limited warranty or the company’s AppleCare Protection Plan.”
Claburn reports, “The lawsuit filed last week alleges that Apple ‘uses [the LCIs’] false-positive readings to avoid its [warranty] obligations…'”
“The plaintiff in the case, San Francisco resident Charlene Gallion, had two iPhones cease functioning in the space of six months, neither of which, her complaint claims, had been damaged by any liquid… The complaint says that Gallion brought an iPhone in to an Apple store for repair and was denied warranty coverage because the Apple representative determined the device had been damaged by liquid,” Claburn reports. “Gallion insisted that her iPhone had not been damaged by exposure to liquid, but had no way to challenge the determination of water damage made by Apple’s representative.”
Full article here.
[Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]