Microsoft’s dysfunctional corporate culture doesn’t bode well for the company’s future

Apple Online Store“As they marvel at Apple’s new iPad tablet computer, the technorati seem to be focusing on where this leaves Amazon’s popular e-book business,” Dick Brass writes for The New York Times. “But the much more important question is why Microsoft, America’s most famous and prosperous technology company, no longer brings us the future, whether it’s tablet computers like the iPad, e-books like Amazon’s Kindle, smartphones like the BlackBerry and iPhone, search engines like Google, digital music systems like iPod and iTunes or popular Web services like Facebook and Twitter.”

MacDailyNews Take: Microsoft never brought people the future, they brought people a flawed, insecure, upside-down and backwards Mac OS ripoff and an Office suite. Most of Microsoft’s “innovations” are things Apple did with their Mac operating systems years before. When Microsoft tries to “innovate” on their own they come up with things like MS Bob and a $10,000 five hundred pound Big Ass Table. Wake up, Dick.

Brass continues, “Some people take joy in Microsoft’s struggles, as the popular view in recent years paints the company as an unrepentant intentional monopolist. Good riddance if it fails. But those of us who worked there know it differently. At worst, you can say it’s a highly repentant, largely accidental monopolist. It employs thousands of the smartest, most capable engineers in the world. More than any other firm, it made using computers both ubiquitous and affordable. Microsoft’s Windows operating system and Office applications suite still utterly rule their markets.”

MacDailyNews Take: Ah, we see. You used to work there (Dick Brass was a vice president at Microsoft from 1997 to 2004). Hey, Dick, McDonald’s rules the hamburger market; doesn’t mean they make the best hamburgers. There are very few instances where having the most market share equals the best-in-class product. In fact, it’s so rare that only three spring quickly to mind: iPod, iTunes Store, and Coca-Cola. Look at any other market, from sports cars to operating systems and the best product in it never has the most market share. And, if Microsoft’s engineers are so smart, how come Microsoft’s products suck so routinely? Windows is a joke, XBox is a $1+ billion faulty Red Ring of Death mess, Zune is an even bigger joke than Windows… We could go on for quite some time. Her’s an oldie, but a goodie: By its very nature Wintel cannot be the best – September 18, 2002.

Brass continues, “The company’s chief executive, Steve Ballmer, has continued to deliver huge profits.”

MacDailyNews Take: Aye, may Steve Ballmer remain Microsoft CEO for as long as it takes!

Brass continues, “Its founder, Bill Gates, is not only the most generous philanthropist in history, but has also inspired thousands of his employees to give generously themselves.”

MacDailyNews Take: Bill Gates is trying to buy his way into heaven with ill-gotten gains. It’s easy to be generous with Steve Jobs’ money.

Brass continues, “Microsoft has become a clumsy, uncompetitive innovator.”

MacDailyNews Take: Now we know for sure that Dick worked at Microsoft; he doesn’t know the definition of “innovator.” Microsoft doesn’t innovate, no matter how many times Ballmer says the word in interviews and presentations. Microsoft copies poorly and steals. In the rare times they do try to “innovate,” the results are ridiculous.

Brass continues, “Its products are lampooned, often unfairly but sometimes with good reason. Its image has never recovered from the antitrust prosecution of the 1990s. Its marketing has been inept for years; remember the 2008 ad in which Bill Gates was somehow persuaded to literally wiggle his behind at the camera? While Apple continues to gain market share in many products, Microsoft has lost share in Web browsers, high-end laptops and smartphones. Despite billions in investment, its Xbox line is still at best an equal contender in the game console business. It first ignored and then stumbled in personal music players until that business was locked up by Apple.”

Brass writes, “Microsoft’s huge profits — $6.7 billion for the past quarter — come almost entirely from Windows and Office programs first developed decades ago.”

MacDailyNews Take: Let’s see: Again, Microsoft Windows wouldn’t exist without Apple’s Mac and Microsoft’s Office monopoly wouldn’t exist without their Windows monopoly. SO, without Apple, Microsoft either wouldn’t exist today or they’d be a two-person shop making a paint program for Macs and Amigas.

Brass continues, “Like G.M. with its trucks and S.U.V.’s, Microsoft can’t count on these venerable products to sustain it forever. Perhaps worst of all, Microsoft is no longer considered the cool or cutting-edge place to work. There has been a steady exit of its best and brightest.”

MacDailyNews Take: When was Microsoft ever considered “cool” or “cutting edge?” Never. They paid well, had good benefits, a nice location, and, long ago, their stock used to appreciate; that’s why people wanted to work there.

Brass continues, “What happened? Unlike other companies, Microsoft never developed a true system for innovation. Some of my former colleagues argue that it actually developed a system to thwart innovation. Despite having one of the largest and best corporate laboratories in the world, and the luxury of not one but three chief technology officers, the company routinely manages to frustrate the efforts of its visionary thinkers.”

MacDailyNews Take: Okay, so there actually is some innovation at Microsoft, but it just never gets out the door? We can see that as a possibility.

Brass continues, “Not everything that has gone wrong at Microsoft is due to internecine warfare. Part of the problem is a historic preference to develop (highly profitable) software without undertaking (highly risky) hardware. This made economic sense when the company was founded in 1975, but now makes it far more difficult to create tightly integrated, beautifully designed products like an iPhone or TiVo.”

MacDailyNews Take: Agreed. Please see: Apple was right all along: vertical market quality trumps horizontal market woes – April 30, 2006. Also check out: Fragmandroid: Google’s mad dash to Microsoftdom – December 15, 2009.

Brass continues, “Internal competition is common at great companies. It can be wisely encouraged to force ideas to compete. The problem comes when the competition becomes uncontrolled and destructive. At Microsoft, it has created a dysfunctional corporate culture in which the big established groups are allowed to prey upon emerging teams, belittle their efforts, compete unfairly against them for resources, and over time hector them out of existence. It’s not an accident that almost all the executives in charge of Microsoft’s music, e-books, phone, online, search and tablet efforts over the past decade have left.”

MacDailyNews Take: That matches very closely what we hear frequently from people inside and outside Microsoft. It’s a morass of politics and petty jealousies.

Full article, in which Brass details some examples of how internal feuding at Microsoft killed or delayed products, here.

MacDailyNews Take: While we obviously disagree with Brass’ assessments of Microsoft’s past (they were never an innovator), we agree on his appraisal of Microsoft’s current situation and do not see much room for improvement in the future given the company’s current “leadership” (giggle). Even if a radical departure was made, the Microtanic would still take far too long to turn.

Excerpts from a BusinessWeek interview with Apple CEO Steve Jobs, October 12, 2004:

Steve Jobs: Apple had a monopoly on the graphical user interface for almost 10 years. That’s a long time. And how are monopolies lost? Think about it. Some very good product people invent some very good products, and the company achieves a monopoly. But after that, the product people aren’t the ones that drive the company forward anymore. It’s the marketing guys or the ones who expand the business into Latin America or whatever. Because what’s the point of focusing on making the product even better when the only company you can take business from is yourself? So a different group of people start to move up. And who usually ends up running the show? The sales guy… Then one day, the monopoly expires for whatever reason. But by then the best product people have left, or they’re no longer listened to. And so the company goes through this tumultuous time, and it either survives or it doesn’t.

BusinessWeek: Is this common in the industry?
Steve Jobs: Look at Microsoft — who’s running Microsoft?

BusinessWeek: Steve Ballmer.
Steve Jobs: Right, the sales guy. Case closed.

Source: The Seed of Apple’s Innovation

Again, glasses up: May Steve Ballmer remain Microsoft CEO for as long as it takes!

[Thanks to MacDailyNews Readers “Mark H.,” “JES42” and “qka” for the heads up.]


  1. to be fair, without Microsoft, a lot of the companies that are “cutting edge” today wouldn’t exist

    Microsoft’s software, no matter how flawed, did entice the public’s imagination and gave additional fuel to the personal computer revolution even beyond the fuel that Apple gave

    Yes, I think Unix and Linux and Mac OS are superior, but Microsoft takes some credit for fueling the personal computing revolution and putting a lot of power in the hands of a lot of people, No, not without flaws, but power to imagine nonetheless

  2. What you said, MDN. It’s even worse: the only program in the Office suite that MS even developed in-house was Excel — which they were only able to accomplish with lotsa help from Mac programmers, as it originated as a Mac program. I still remember, after I had been using Excel on my Mac for years, when Excel first limped out the door on the dark side: it ran on MS-DOS with a runtime version of Windows. It was beyond pathetic.

    Actually, I should qualify my first comment: I don’t recall exactly the provenance of Word, although I do recall how MS used their “accidental monopoly” to screw Word Perfect.

  3. High jumping the Apple way: Jobs et. al. put the bar at a certain height, and only allow a product to be released if it clears that threshold.

    High jumping the MS way: Try to trip the other competitors (sometimes other MS products), so that only one product even tries to make a high jump.

  4. Coca-Cola?? Bleccch!!! Battery acid!
    So are the rest of the sodas, Unfit for human consumption, but excellent for cleaning bug goo from your car’s windshield. ” width=”19″ height=”19″ alt=”LOL” style=”border:0;” />

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