According to a report from The Consumerist, “Apple is apparently telling at least some customers that the amount of cigarette smoke residue inside their computers makes it unsafe for the company to perform warranty service on them, despite the lack of such a clause in the company’s warranty agreement,” David Coursey reports for PC World.
“The Consumerist says the complaint as been raised as far as Steve Jobs’ office, with no relief for the customers involved,” Coursey reports. “The story was reported on Friday, though the Consumerist said it had sought, but failed to receive, any explanation from Apple HQ over a period of months. (The site is part of the Consumers Union/Consumer Reports organization, so I deem the report credible).”
Coursey reports, “First, that Apple–presuming they are not merely trying to avoid warranty claims, which seems far-fetched–would not send the customers a refurbished Mac as a replacement for the smokehouse Macs… Second, my hazardous materials training has taught me that however dangerous smoke residue may be, there is a way to deal with it. With its billions, Apple could buy a containment chamber where work could be done in a completely different atmosphere from where the technician stood.”
“Imagine one of those chambers that lab workers use, inserting their hands through holes in the box into permanently attached gloves. Only the gloves and a set of tools from inside the box touch the computer,” Coursey suggests, apparently with a straight face. “If something along this line is good enough for smallpox and Ebola, it will probably protect someone from a smoky Mac.”
Full article here.
[Thanks to MacDailyNews Reader “Lava_Head_UK” for the heads up.]