Apple seeks more info from iPhone 3.1 users who report battery issues; enables battery life logging

NOW WITH SUPERDRIVE!“An undisclosed number of users who have posted on Apple’s discussion boards about poor battery life following the iPhone 3.1 software update are being contacted by AppleCare helpdesk with a hefty list of 11 follow-up questions,” Rene Ritchie reports for The iPhone Blog. “These questions focus primarily on the usual battery culprits, email (especially push), WiFi and Bluetooth, and App Store apps. Number 10, asking ‘When you notice a power drop, does it seem to be a legitimate power drop, or rather an issue with the battery icon indicator?’ is certainly interesting.”

Richie reports, “The note also contains an attachment which, when double-clicked, installs what looks like an unsigned profile, similar to what is provided (in signed form) by developers using Ad Hoc provisioning for beta testing. (We’re guessing there’s a reason for it not to be signed, but — note to Apple — signing would make us feel so much warmer and fuzzier about it). This profile enables Battery Life Logging on the iPhone.”

Richie reports, “”Once enabled, the iPhone will sync power logs back via iTunes, and they ask that those logs be sent back to Apple.”

More info in the full article here.

18 Comments

  1. Seems Apple is at least taking a methodical approach to seeking cause of the problem. This indicates to me that they think there may in fact be a problem, unlike previous “the sky is falling” issues. By the way, what ever happened to the exploding iPhones, Pods, etc. and the cracked screen iPhones? Were these, as many of us suspected, just “there is a finger in my soup” stories?

  2. Don’t have a battery issue, but none of my apps will load, When I click on an App icon the screen goes to load but returns back to the icon screen. I even removed some of the Apps and downloaded them again from the App store, but same problem.

  3. Does the questionnaire include location services?

    This should be a no-brainer because the Maps manual specificlly says it’s a battery pig (more politely than that0 and advises turning LS off.

    I think that everyone should get the sync profile – with an opt-out option; the more test cases they get the more certain they can be about the nature of the problem. I wouldn’t mind having that profile on my machine even though I’ve never signed up for beta testing.

  4. Martin, “Don’t have a battery issue, but none of my apps will load, When I click on an App icon the screen goes to load but returns back to the icon screen. I even removed some of the Apps and downloaded them again from the App store, but same problem.”

    Take it to the Apple Store.

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