Analyst: RIM’s BlackBerry Tour return rates climbing toward 50%; faulty trackball design blamed

Apple Online Store “There could be trouble brewing for Research In Motion in the form of high return rates for the BlackBerry Tour, according to Gerard Hallaren, director of research at TownHall Investment Research,” Eric Savitz reports for Barron’s.

“In a research note, Hallaren writes that RIMM is ‘having a big trackball problem,’ especially with the Tour,” Savitz reports. “He reports that RIMM ‘needs customers to clean the track ball frequently, and preferably with compressed air.’ He adds that, ‘not surprisingly, most customers prefer not to.'”

MacDailyNews Take: “Especially” with the Tour; not “exclusively.” Not good for RIM.

“TownHall reports that return rates on the Tour at Sprint ‘have been climbing toward 50%.’ He adds that Sprint perceives RIMM overall quality control is a huge problem,” Savitz reports. “The firm also says Verizon is ‘experiencing serious problems’ with the Tour.”

Full article here.

MacDailyNews Take: Sounds like there’s another Storm a brewing! Research In Motion should get their two half-CEOs to put their heads together on this RIM job and get to work on those balls. Surely, Bono would be glad to lend a helping hand, too.


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