Analyst: RIM’s BlackBerry Tour return rates climbing toward 50%; faulty trackball design blamed

Apple Online Store “There could be trouble brewing for Research In Motion in the form of high return rates for the BlackBerry Tour, according to Gerard Hallaren, director of research at TownHall Investment Research,” Eric Savitz reports for Barron’s.

“In a research note, Hallaren writes that RIMM is ‘having a big trackball problem,’ especially with the Tour,” Savitz reports. “He reports that RIMM ‘needs customers to clean the track ball frequently, and preferably with compressed air.’ He adds that, ‘not surprisingly, most customers prefer not to.'”

MacDailyNews Take: “Especially” with the Tour; not “exclusively.” Not good for RIM.

“TownHall reports that return rates on the Tour at Sprint ‘have been climbing toward 50%.’ He adds that Sprint perceives RIMM overall quality control is a huge problem,” Savitz reports. “The firm also says Verizon is ‘experiencing serious problems’ with the Tour.”

Full article here.

MacDailyNews Take: Sounds like there’s another Storm a brewing! Research In Motion should get their two half-CEOs to put their heads together on this RIM job and get to work on those balls. Surely, Bono would be glad to lend a helping hand, too.


  1. @ Bobo and Jaundiced

    The Mighty Mouse is perfect. I know: I buy two per year. (I work in the fashion industry: lots of fabric, fibre, lint, etc.)

    It should have been easy to design the Mighty Mouse so we can open it and clean the mechanism.

  2. @ Lookithere

    re “To be fair, if you Google this: iPod Touch problems you get 186,000,000…”

    Yes, but one of the results in that search includes, “…Why iPod touch will never be a major gaming platform…” and if you Google that phrase, you get 794 thousand hits

    Most of the 186,000,000 are references to the same reference and most have nothing to do with any physical problems as seen with the RIM product.

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