Apple prepping software update for MacBook and MacBook Pro Multi-Touch™ trackpads

“Trackpad issues experienced by users of Apple’s new unibody MacBooks and MacBook Pros will be addressed in a forthcoming software update, according to an email response from chief executive Steve Jobs,” Katie Marsal reports for AppleInsider.

“One MacBook Pro owner mailed Jobs earlier this week and received a call back from Apple’s customer relations department. He was told that the company was “researching the clicking issue” but as of yet could not determine a solution,” Marsal reports.

“However, another customer experiencing the same problem mailed Jobs at a slightly later date and was told that a patch is forthcoming,” Marsal reports.

More info in the full article here.

Apple’s Multi-Touch™ trackpad in action:

8 Comments

  1. As far as I can tell, this only affects a small number of units and sounds like it will be fixable with a software patch, so what’s the big deal?

    The new MacBooks are beautiful, the new trackpad is amazing, I would gladly get one if I could justify it to myself =/

  2. I have found the trackpad pretty reliable, although there are moments when it’s unresponsive. I like how it responds to 2, 3, or 4 fingers, especially for image rotation/movement, or switching applications or jumping to expose. It’s only the single finger tap on the lower right (set in preferences) that at times doesn’t cooperate. The single tap is supposed to bring up a contextual menu. It’s a great feature when it works.

    Also, was pleasantly surprised to discover the entire lower portion of trackpad clicks when pressed down, serving as the “missing” click button. I thought Apple did away with it?

  3. Apple generally does a good job of fixing things. That’s why their customer service ratings are by far the highest of any computer company. That doesn’t mean that they don’t drop the ball sometimes – there is always room for improvement. But they seem to try to do the right thing, although it sometimes takes a while.

    Go a round or two with a Dell and you will probably feel better about Apple customer service.

  4. @Charlie:
    Give it a rest dude. I bought my MBP last March, and now I wish I had waited and bought the new line with the better body, better graphics, better future compatibility factor and more RAM etc. for the same price if not lower. So, that flies against your argument. If I’m always on the wait for the current crop of products to be even a few months older then I run the risk of getting stuck with older models with older or lesser features (I’m talking about MBP so don’t bring up FW please). Your argument has its occasional point and so does mine. It all comes down to whoever needs it now and has been saving up and has been waiting will get it regardless what you say and wish. It doesn’t make them any less smart shopper than you are, just different set of priorities – learn to live with it. It certainly doesn’t help businesses either if everyone decides to wait for unspecified amount of time hoping for another ‘idiot’ to be the first and no one buys anything while waiting.

    Technology moves on and so should you.

  5. “Technology moves on and so should you.”

    Charlie makes a valid point in that the percentage chance of problems in v1.0 hardware is always much higher than if you wait a fer months for the next revision.

    And often hardware problems are not fixed by new software but simply masked or worked around in a less efficient manner, often by compromising performance to avoid failures, and then the real fix is made in the next minor revision of a board. Of course those releases are just slipstreamed into production and problems and fixes are seldom made public.

    You can almost guarantee that 3 months from inital shipment just about any computer has been though one new board revision.

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