Apple sued over alleged defective PowerBook G4 memory slots

“Apple is facing a new class-action lawsuit that charges the company with failing to fully recognize the scope of a memory slot defect in its PowerBook G4 notebooks, which has left thousands of customers with no choice but to foot hefty repair costs on their own,” Katie Marsal reports for AppleInsider.

“New York resident Giorgio Gomelsky filed the 19-page complaint in a Northern California court last week on behalf of himself and all similarly-situated complainants who purchased an Apple PowerBook manufactured with defective memory slots from January 1, 2003 to the present,” Marsal reports.

“Specifically, the suit alleges that the earlier generation Mac notebooks contain a defect that manifests itself when an owner tries to add additional memory to the first or second memory slot available in most PowerBooks, namely the PowerBook G4,” Marsal reports.

“Faced with complaints over the matter, Apple initiated a Memory Slot Repair Extension Program covering 15-inch 1.67 and 1.5GHz PowerBook G4s manufactured between January 2005 and April 2005, which expired on July 24th. The suit alleges, however, that the scope of the problem extended well beyond the range of PowerBooks that the Mac maker agreed to cover as part of the program.,” Marsal reports.

More in the full article here.

28 Comments

  1. Yeah, Apple has already responded to this with the fixing program, they also fixed PowerBooks for free that were outside of the serial number range.

    Now, years later, people with ageing PowerBooks are trying to put a memory stick in for the first time and discovering they have a problem.

    Only in the USA would people sue over stuff like this.

  2. Apple wouldn’t fix mine. It was outside the serial numbers and I fought with them about it but they said there was nothing they could do. Suck’s but I’m one that didn’t get fixed and the machine is now sitting and I don’t even use it. I’ve lost my laptop and now have to use my desktop.

    It’s really a nice machine but one slot of RAM makes it’s really tough to use, it’s slow.

  3. You had three years to get it fixed for free. So because you’re a lazy ass who procrastinated for THREE WHOLE YEARS, you’re gonna sue the company. What are you retarded? Upgrade your technology dummy.

  4. My 1.25 GHz PowerBook bought in December 2003 worked fine with both slots filled until earlier this year, now one slot is bad (swapping the memory modules doesn’t effect the result). The cost of repair is more than the value of the machine, which is a shame since it’s otherwise still a very useful laptop. Since this is a well known design and/or manufacturing defect, Apple should honor repairs to older machines.

    The power supply in my 2005 iMac G5 went out for the THIRD time this weekend, but that thing was so dog slow compared to the new Intel machines, I just retired it and replaced it with a new one.

  5. My trusty PowerBook 1.5GHz has been affected by this. I wasn’t in the initial recall (mine is the July 2004 revision – the second-to-last revision). We’ll see what happens.

    Poo,
    This isn’t about people who procrastinated. It is about people who should have been included in the recall in the first place and weren’t. The timeframe Apple used before was for only the last revision of the PowerBook before they went Intel. Mine was the revision before that one, and, apparently I am not the only owner of that revision to be affected (the 1.5/1.67 GHz 15″). We are having the same issues as those later generation PowerBook owners.

  6. I own a 1.25GHz Powerbook G4, and it had this problem. Of course, it was outside the serial number range. The Genius at my local Apple store sent it in for repair for free; if he hadn’t, I would have been fighting with Apple until they did fix it.

    I’m no fan of class action lawsuits, but Apple should suck up and replace the affected motherboards. Yes, I own Apple stock. I’m a big fan of increasing shareholder value. In this case, I’m a firm believer in doing what’s right, and that involves fixing the machines that exhibit the problem.

  7. Apple should be sued over the PowerMac G5 Dual 2GHz logic board/processor failures. These things are dropping right and left at the 3.5 to 4 year point. Not what most customers expect from a “Pro” level computer from Apple. I have a 128K Mac from 1984 that still works.

  8. I’m writing this on a PB G4 that I added the RAM on years ago – the 512 MB from Apple and an additional 1 GB stick. No problems.

    Having said that, I have a friend with an identical machine who had the problem 2 or 3 years ago. However she upgraded at least once since then.

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