Steve Jobs: iPhone 3G reception issues affect 2% of total units shipped; software update coming soon

A MacRumors reader claims to have received a response from Apple CEO Steve Jobs after emailing in a complaint regarding iPhone 3G connectivity issues.

Arnold Kim reports for MacRumors, “According to the email response which is addressed from Steve Jobs, the 3G connectivity issue affects 2% of iPhones shipped and is fixable through a software update. The email response was as follows.”

We are working on some bugs which affect around 2% of the iPhones shipped, and hope to have a software update soon.

Steve

Kim reports, “Steve Jobs (or someone acting on his behalf) has been known to provide brief responses to select emails addressed to him.”

Full article here.

24 Comments

  1. If this is true, then good news. At 3 million sold, (I don’t know current numbers) 2% is about 60,000.

    That’s the problem with very successful launches, even 2% can be an large amount of phones.

  2. @R2:

    What makes you so sure there will be a recall? If the hardware is fine, then a software update should be able to fix the problem. A much better solution for users than returning their iPhones and waiting for a new one.

    If it is a hardware problem, and only affects 2% of iPhones, then Apple will take the opportunity to make a good PR face on this, perhaps by offering an Apple store or iTunes gift card.

    No matter what happens, it won’t be a disaster for Apple. The company knows how to take a bad situation and turn it to its benefit.

  3. @GregM

    “He lied…”

    To say somebody “lied” is quite an serious accusation. Perhaps you better look up the definition first, and if you so believe such, perhaps you could enlighten me.

    With supportive references, please.

  4. @Hmmmm

    “I don’t buy the 2% number at all. It seems pretty unlikely that I’m affected as well as all of my friends (in 3 different states) by something as random as a 2% problem.”

    That’s the joy of random. Sometimes you do get a hundred 7s in a row.

  5. Contrary to what people seem to believe, it’s very common to see a hardware problem that can be resolved with a software workaround. In many cases the performance hit from the workaround is negligible or even nonexistent.

    As an example, I’ll submit the numerous CPU bugs that have emerged over the years (affecting processors designed by every major chip manufacturer). The general public is never aware of 99% of these because the workaround is quickly implemented in software and rolled into OS updates.

  6. I don’t think I buy it. A small portion of the phones having as issue suggests hardware, not software. Like one piece of the hardware being produced by a different vendor than the others.

    If we are all running the same software, why would a software update fix the issue? It’s not like we have peripherals connected that are causing problems.

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