WSJ: Apple preps software fix for iPhone 3G reception issues reported by some

“Apple Inc. is working on a software fix for its new iPhone 3G to remedy dropped phone calls that some users are experiencing, according to people familiar with the matter,” Nick Wingfield and Amol Sharma report for The Wall Street Journal.

“Glitches are common for new entrants in the mobile-phone business, one of the most technically challenging categories of products for which to write reliable software code. But the effectiveness and speed with which Apple comes up with a solution for the dropped calls could affect the long-term success of the iPhone, an important growth market for the company. Apple introduced the iPhone 3G, which offers faster Internet access speeds than the original version of the device, on July 11,” Wingfield and Sharma report. “‘It’s not about whether you have problems or don’t have them,’ said Ken Dulaney, a mobile analyst at research firm Gartner Inc. ‘It’s how quickly you address them that matters. If Apple addresses them, people will cut them slack.'”

“New iPhone software aimed at addressing the problem is expected to be made available in the coming weeks to iPhone 3G users, who will be able to download and install it on their devices through Apple’s iTunes Store,” Wingfield and Sharma report.

More in the full article (subscription required) here.

22 Comments

  1. Actually, Zonetobegone, its got nothing to do with wifi issues.

    Its the 3G phone connectivity, in particular when it encounters lower level signals.

    Apple will release a firmware fix and then we can hear the last of this little problem that has been turned into the second coming of Attila the Hun.

    Millions of iPhone 3G users are NOT getting this issue (including me) but a few thousand are getting the issue.

  2. “Apple Inc. is working on a software fix for its new iPhone 3G to remedy dropped phone calls that some users are experiencing, according to people familiar with the matter”

    More unnamed sources.

    Until Apple says it, its not true.

  3. I never had one problem with MobileMe and what problems existed are now fixed and we still hear about it constantly. If Apple has any problem you can be guaranteed it will be repeated in the press for as long as possible.

  4. is this just me? or when i turn 3g on in manhattan, i get about 3 hours of battery life. that includes listening to music while walking around the city and maybe an hour or so of talk time! i took it to apple genius, and he said my battery is normal that i should turn 3g off. so i told him what’s the point of me buying 3g phone then? he was dumbfound but was so cute that i told him i’ll be back if this gets slightly worse. is this just me?

  5. “It would be helpful if WSJ stated that the problem is not 100% of the iPhone 3Gs. But a small 1% to 3% of them”

    ————————–

    Where did the 1% to 3% figure come from?

  6. It’s not a small problem that affects a small number of users. 3G is basically unusable. I wish i hadn’t upgraded from a 1G iPhone. Everyone I see posting on Twinkle seems to have the same issues. GPS also doesn’t work when 3G is on.

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