Verizon Wireless debuts Visual Voice Mail for $2.99 per month plus trip to store for software update

Verizon Wireless today introduced Visual Voice Mail, which, according to Verizon is “a new application that lets customers manage their voice mail on their phones. Available today on the Voyager by LG, Visual Voice Mail provides an easy-to-use display screen with one-touch access to listen to voice mail messages. Customers can also delete, reply and forward their voice mail messages without having to listen to prior messages or voice instructions, making Visual Voice Mail ideal for busy professionals who want a more effective way to manage and respond to messages.”

MacDailyNews Take: Please see these related articles:
Mossberg: Verizon’s new LG Voyager looks like Apple iPhone, but software is primitive, inferior – January 10, 2008
Chicago Tribune: Verizon’s fake Apple iPhone, the LG Voyager, is clunky and second-rate – December 18, 2007
Verizon’s ‘fake iPhone’ LG Voyager is no Apple iPhone killer – November 21, 2007
Verizon: Our new LG Voyager phone will kill Apple’s iPhone – October 03, 2007

The oh-so-innovative Verizon Wireless Visual Voice Mail “allows customers to see a list of all of their voice mail messages with important information, such as date and time of receipt, as well as message duration, in order to prioritize and efficiently manage their voice mail messages directly from their phones. When a caller leaves a new voice mail message, the Visual Voice Mail application pops up, alerting the customer that a new voice mail message has been received. From the phone display, customers can select from a number of options, including call back, reply, forward, add to contacts, and archive message.”

Customers can store up to 40 messages for 40 days – double the storage capacity and nearly double the retention time of Basic Voice Mail. In addition, customers can create up to 10 greetings, as well as up to 20 distribution lists and 50 distribution members to receive messages.

“Verizon Wireless recognizes that voice mail plays a large role in how customers conduct business and manage the balance between their personal and professional lives,” said Mike Willsey, executive director for marketing, Verizon Wireless. “With Visual Voice Mail, we’re able to offer customers more options to help them better prioritize voice mail messages from family, friends, colleagues, and business partners in a more timely and effective manner. Visual Voice Mail eliminates the need to dial-in and listen to messages in sequential order, making it easier for customers to manage messages

Verizon Wireless customers can find the Visual Voice Mail application on the Messaging menu under option 6 on their Voyager by LG phones. Visual Voice Mail is available for US$2.99 monthly access, per line, plus airtime or megabyte charges and messaging fees, depending on a customer’s plan. Customers should take their Voyager by LG phones to any Verizon Wireless Communications Store to receive the free software update. Verizon Wireless expects to offer Visual Voice Mail on additional devices in the coming months.

Source: Verizon Wireless

You have to physically take your fake iPhone to the fargin’ Verizon store for a “free software update?” Do they reimburse you for the gas you wasted to get there and back? And then they have the gall to extort $2.99 a month from their suckers, er… customers?!

Can you imagine wanting an iPhone so much that you go get a cheapo, fake, crippled Lucky Goldstar mess, then drive to the store to update the horrible thing for the privilege of paying Verizon another $2.99 per month for what iPhones have always offered as an included service?

It’s like that upside-down and backwards, crippled fake Mac called “Windows PC” idiocy all over again.

Sometime we just have to shake our heads in amazement. The constant waste of time, money, and effort is sad to witness. These poor misguided people really need to stop, take a breath, and look at what they’re doing and paying for bad approximations. Just get an iPhone and a Mac already!


  1. “The iPhone way of software updates truly is a revolution on many levels by itself.”

    No, its not. New to a new Apple phone, yes. Windows mobile phones have been gladly updating without in store support for years and years.

    MDN and everybody gripes about the $3 a month for this feature if somebody wants it, but will defend the $10 a month for MobileMess?

  2. “Windows mobile phones have been gladly updating without in store support for years and years.”


    From T-Mobile’s website, these are the instructions for upgrading your Windows Mobile device (in this case the HTC Dash):

    NOTE: All third party applications and data that remain on the device prior to downloading the new software will be deleted and un-retrievable. Third party applications will need to be re-downloaded after the new software has been installed.

    2. Download the Update Utility from the T-Mobile Download Center.

    3. From the File Download dialog box, click Save.

    4. From the Save As dialog box, in the Save in drop-down menu, click to select Desktop.

    5. In the File name text box, type T-Mobile Dash MSFP Upgrade, and then click Save.

    6. From your computer desktop, double click the T-Mobile Dash MSFP Upgrade.

    7. From the RUU – InstallShield Wizard dialog box, click Next.

    8. From the Smartphone ROM Update Utility dialog box, click the check box to select I understand the caution indicated above and have reviewed the Readme, and then click Next.

    9. From the Smartphone ROM Update Utility dialog box, complete the four steps listed, and then click the check box I completed the steps indicated above.

    NOTE: The utility will check for an ActiveSync connection and sufficient battery life.

    11. From Smartphone ROM Update Utility dialog box, click Next.

    12. Click Next.

    NOTE: Update progress will be shown on the computer and on the device. The upgrade process can take between 10-15 minutes. You may notice that the progress indicator also appears to stall at 85% and 95%. This is normal behavior.

    13. Once the update has finished, the phone will reboot automatically. To close the Update Utility, click Finish.

    NOTE: When the device boots up, it goes through the initial start up routine as if the device was hard reset, or brand new out of the box. The screen will display a Windows Mobile screen with a Microsoft Logo.

    14. The device will perform an additional update that takes approximately five minutes. When this occurs, the device will re-boot again and your update is complete.

    So Microsoft has created the only software update method that makes the Verizon in-store deal seem like a great idea.

  3. Missed steps #1 and #10.

    1. Ensure all desired media and documents are saved to the Micro SD memory card if one is available, or have been transferred to a computer. For information on how to back up files to a computer, go to How do I back up files to a personal computer?

    10. Click Next.

    Like I said, revolutionary on many levels. That doesn’t mean it was the first phone to allow downloaded software updates.

  4. I’m sticking with Verizon Wireless and picking up the BlackBerry 9530 when it comes out. iPhone form factor and capabilities, but with real-time e-mail updates and stable OS and apps.

  5. I’m glad to see Verizon trying to compete with services and features. A lot of you may argue that it’s all smoke and mirrors, but it’s something that you might not normally see coming from Verizon.

    It just goes to show you that the iPhone truly revolutionized the mobile phone industry, and will continue in the years to come. Good job Apple!

  6. Unless you have never used a computer before, that is a really trivial update. Better stick to your iPhone if it is too complicated…

    Meanwhile I’m enjoying life on Sprint Sero 500 Plan (500 anytime minutes, unlimited text AND data) on an HTC Mogul with REV-A network which is faster than 3G for $30 a month.

    Oh yea…, and I can cut and paste info out of a text message and into contact info. But that looks too complicated for iPhone users at the moment.

  7. This is wonderful news; I will, with millions of other non-Iphone users, will be driving my hybrid, saving gas, to my local SoCal Verizon store for this great update.

    Sorry that you loser Iphone users are so jealous!

    Your Potential. Our Passion.®

    (fake ZT is using my Original, so I might just change it! BTW, thanks for your help here, fake ZT. You are appreciated…)

  8. @R2,

    Right. And you probably think retrieving third party software for your piece of shit WinMoe phone is also “trivial.” We’ll see how much Microsoft agrees when they streamline their mobile software update process and open the WinMoe App Store all in an attempt to mimick Apple’s trailblazing efforts. Bet your ass won’t have a single complaint, either.

  9. The sad thing is that the LG with this voice mail will be my next cell phone. I cannot leave Verizon as EVERYONE I know is on Verizon. Plus AT&T;services really suck it up here. I wish Verizon could sell the iPhone.

  10. “Verizon Wireless recognizes that voice mail plays a large role in how customers conduct business and manage the balance between their personal and professional lives,”


    “Verizon Wireless recognizes what Apple is doing and decided to copy them. Especially since we can use this to increase your monthly bill. We were even too lazy to come up with our own name.”

  11. This is crazy… It actually took them a lot longer than 13 months, because the iPhone has been out for that long, but Steve demoed visual voice mail six months prior… But that isn’t even the end of it, because before announcing the iPhone, Apple showed the concept to Verizon, AND THEY SAID NO!!!

    So instead of betting on the iPhone, they bet on their ability to duplicate the experience, which they are failing miserably at!

    I wonder if they would change their mind about that decision today, if the option became available.

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.