Apple’s “David G.” is back online over at Apple.com with another MobileMe update:
We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist for help. Please use this dedicated chat line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.
Yesterday (Monday) morning a syncing bug was discovered which caused contact and calendar data to not sync properly over-the-air with iPhones and iPod touch. For some users this caused their contact and calendar data to disappear from their devices, but not from their computers or the MobileMe cloud. When we fixed the bug in the late afternoon, the problem resolved itself for most users: their data simply reappeared on their iPhone or iPod Touch. If you are one of those affected users and your data has not automatically reappeared, follow the steps at this link to restore your data.
Next post later this week.
David G.
Apple’s MobileMe Status page: www.apple.com/mobileme/status/
[Thanks to MacDailyNews Reader “Dizzy D.” for the heads up.]
At last…
i am so lost, between the outage and the complaints and the “some times push others not” that i don’t even know what mobile me is supposed to do…..
for all i know it should be cleaning my house, but it isn’t!
damn you Apple, clean my house!
Yay! Calendar syncing works again.
Now let’s keep it that way….
Steven J. to David G. :
“Make It So.”
David G’s web log is now know affectionately as the “G” spot.
Well, it still will not sync iCal to my iPhone. This morning it wiped out all my contacts on my iPhone. Mail on the iPhone does not even show an email has arrived via MobileMe until I manually check it (and, yes Push is selected).
Now let’s hear from the .0001% who are STILL having problems.
I not sure that it’s 100%, but I would use it.
“Now let’s hear from the .0001% who are STILL having problems.”
That would be me. It sync’s contacts on the iPhone in my contacts application, but not in the phone contacts application. It doesn’t sync the calendar, and I can’t send or receive email from the iphone unless I turn push off and sync with the computer manually.
Also, the chat program at http://www.apple.com/support/mobileme is still unavailable. I’ve been trying to get back in touch with support for two days.
So no, mobile me is not now working for “all” users.
Huh, not for this user — mail’s still out.
And Apple’s unhelpful chatperson D*** simply said I was not on the list of affected users and gave me a useless link.
Very helpful not, and a BIG black mark for Apple and D***, whoever that person is.
Absolutely freaking hilarious!
I just clicked on the link MDN provided above to talk to someone at the “dedicated chat line”…. was connected to “Skip” for about 20 seconds and then up pops a message saying “session terminated”
2nd time this has happened in the past 4 days.
Customer support seems to be unavailable or overloaded.
back on the chat line, “a mobileme support representative will be with you in approximately 9 minutes”
let’s see how this one goes.
Is it safe to come out now?
I’ve been hiding in .Mac land in OSX 10.5.2 syncing my iPhone manually until all this blew over.
Chaps, I think we got used to Apple getting it right so much that it’s a genuine shock when they don’t.
wait time has gone from 9 minutes to 11 minutes now. getting coffee and a banana.
13 minutes… gonna need reinforcements soon.
@Mac+,
Having seen the nature of your comments over time I think you wanted this to go on a lot longer.
For those of us with confidence in Apple’s competence, gained over many years, the fact that has been resolved in a couple of weeks is no surprise whatever.
And, instead of saying ‘at last’, I congratulate Apple for achieving one of THE most spectacularly ambitious, complex and difficult product launches in the history of technology.
was down to 8 minutes on the wait, now it’s back up to 11. I think Steve is just messin’ with me. Jes’ cause he can.
I hope they start calling it Push again. For me it sure works like PUSH alright. Between work and mobile me, my iPhone goes bling bling bling all day long.
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Jubei… true push would be nice. Let’s hope it comes in the 2.1 update.
But iDisk public folders are still not working.
A new MobileMe feature that I could really use, instead of trying to figure out how to e-mail really big files.
@ Macabart
Try restarting your iPhone. Lightning killed power to my area the other night and seemed to get my ‘push’ service out of whack. Simple restart got things moving.
down to 5 minutes on the wait, now it’s back up to 8 minutes. I just know Steve is sitting in his office humming “yellow brick road” and pulling levers while yelling out… “Don’t mess with the terrible and wonderful OZ!!!!”
so.. it’s down to 6 minutes on the wait. So… in 42 minutes of actual wait time, it’s gone from an original 9 minutes to 6 minutes of wait. At this rate… just another hour and 24 minutes to go before I get disconnected again! whooooohoooooooo!
So that’s why my syncing was werid… lame.
Oh… too bad they STILL haven’t fixed the iWeb Comment Issue…
http://discussions.apple.com/thread.jspa?threadID=1594296
Thanks, Apple, for fixing things quick and keeping your focus in the mirror and setting standards higher for yourself than even we the consumer set for you. M$, HP, Dell, this is why Apple is kicking your butts…they aren’t perfect, but their efforts to find and fix and most of all, ADMIT their mistakes are profound for a company yes, that large. Will the media emphasize this?…not a chance!