AT&T confirms yet another error: no free WiFi for iPhone yet

“AT&T has been on-again, off-again a few times with its offer of free WiFi hotspot access to iPhone users. Today, once again, a page posted to AT&T’s website states that ‘AT&T knows Wi-Fi is hot, and free Wi-Fi even hotter, which is why we are proud to offer iPhone customers free access to the nation’s largest Wi-Fi hotspot network,'” Chris Foresman reports for Ars Techinica.

“However, when we spoke with AT&T spokesperson Seth Bloom, he told Ars that the webpage was yet another error. ‘We have not made any announcement regarding free Wi-Fi and iPhone,’ he said. Though the page is still up at this time, Bloom told us that “the webpage was posted in error and is being removed,'” Foresman reports.

Full article here.

In a somewhat related article, Adam Frucci reports for Gizmodo, “It looks like not everyone in AT&T land loves the iPhone. When reader Dennis’ mom went to the AT&T stand in the Moorestown Mall in New Jersey to ask about iPhone insurance, they laughed in her face. They then handed her a bunch of articles written arguing for the BlackBerry over the iPhone, printed from places like Crackberry.com and Pocket PC Magazine. At the end, there was the name and number of an AT&T regional manager.”

“Nice. I called the manager whose name is listed at the bottom of the documents, and he told me that he had emailed the articles to his employees but in no way intended for them to copy them and hand them out to customers. Instead, they were meant to be used as talking points for getting sales in stores where the iPhone wasn’t available,” Frucci reports.

“It’s understandable for a retail operation to try to get sales when what the customer came in for isn’t available. What’s less understandable is laughing at customers and handing this kind of thing out to try to discourage them from buying their carrier’s flagship phone,” Frucci reports.

More in the full article here.

[Thanks to MacDailyNews Reader “Spark” for the heads up.]

It’s plainly obvious that AT&T doesn’t know its ass from its elbow.

32 Comments

  1. What Id like to know is who the heck shops at the moorestown mall? Cherry Hill is like 5 minutes away. These sales tactics aren’t surprising or new really. They were doing it back last year when they weren’t getting a commission as well.

  2. TracPhone is very reasonable and very widespread with coverage (as it uses AT&T;networks, at least where I am at.)

    Get the TracPhone with pernament double minutes when it’s available. My monthly cost is less than $14. Text, web and some office apps too!

    Use the money saved to buy a real portable device, a MacBook Pro.

  3. If the Apple stores weren’t there to give great customer service to the customers regarding the iPhone, there would be no service at all and the iPhone would have been a flop because of it. AT&T;should get formal customer service training from Apple and learn what customer service really is. Because right now from what I’m hearing from customers, AT&T;service SUCKS!

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