“We’ve been investigating the ROI from Macs versus PCs in the business environment. I was reviewing the data from a case study one of our analysts is completing and the results are interesting,” Ian Campbell, Nucleus Research’s President and CEO, blogs.
“We’ll publish the case study soon (get on our newsletter to be notified of the latest from our analyst team) so you can get a full look at the actual situation but here are two interesting data points concerning support,” Campbell reports. “This particular company has approximately 1700 employees with a mixed environment of PC users and Mac users. Here’s the interesting data point: On a per user basis, for every 3 trouble tickets the help desk opens for PC users they only open 2 for Mac users. In addition, the Mac trouble tickets are closed 30% quicker”
Campbell reports, “To net it out, in this company the Macs have 1/3 fewer problems and the problems are solved a lot quicker.”
“Sure this is data from only one company but it’s a fair comparison of sophisticated users in a roughly balanced Mac versus PC environment,” Campbell explains. “We’re investigating a number of deployments and look for a lot more from Nucleus Research on Macs versus PCs in the near future.”
Full article here.
MacDailyNews Take: If anything, further investigation will reveal to them that Macs will require even less support than they found in their initial case study.
[Thanks to MacDailyNews Reader “Kenneth” for the heads up.]
never claimed to be an expert, just have exposure to both sides of the fence.
I never got to get a cube, I keep watching for them on Ebay as they would make a great little media box. I’ve seen some great conversion articles on it. I think your basement must look alot like mine
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Not going to argue the time to upgrade, it’s part of being in the computer hobby.
I once met a Mac user who hadn’t seen both sides of the fence. He was lucky enough to work in an all Mac graphic design firm, and he had never used a PC. Outside of that, every Mac user I’ve ever known has lots of experience with PCs. That’s usually why they own Macs.
Some PC purchase perspective…
90% of individual Mac installations, comprise of 1 – 3 Mac units.
90% of individual WinPC installations, comprise of several hundred (to even, thousands) of WinPC units.
Each individual computer installation, is a desision made by ONE person.
Extrapolate.
For those of you who are complaining about the stats in this article:
“We’ll publish the case study soon… so you can get a full look at the actual situation.”
This was merely a “coming soon” article.
MobileAdmin there is *no* way that you could have ever used an Apple IIe and actually believed it had anything to do with the Mac. The Mac was completely different and didn’t appear until years later. Everyone who has ever owned an Apple IIe knows this. (No really – there are no exceptions.) Your cover is completely blown. You just outright lied, and now you are busted – give it up, you have destroyed your ability to fool this crowd.
Set your life more easy take the credit loans and everything you need.
This is well known that money can make us autonomous. But what to do when one doesn’t have cash? The one way is to try to get the home loans or collateral loan.