Microsoft’s Windows Vista: Your Frustration. Our Fault.

“Microsoft released Windows Vista to the world one year ago with ads likening the new PC operating system to such awe-inspiring moments as the first American spaceflight and the fall of the Berlin Wall,” Todd Bishop reports for The Seattle Post-Intelligencer. “Charles Walling just wants it to work with his printer.”

Bishop reports, “The retired Seattle warehouseman has spent hours on the Dell tech support line, installed all the drivers and, yes, double-checked all the cords and plugs. No luck. The cause of the problem isn’t clear, but Walling knows one thing: The same printer worked with Windows Vista’s predecessor, Windows XP.

“‘You can see the frustration,’ Walling said this week, sitting at his desk after Windows Vista displayed an error message in response to an attempt to print,” Bishop reports.

Bishop reports, “Microsoft Chairman Bill Gates recently called Windows Vista the ‘best new product of the year.'”

Bishop reports, “A year after its glitzy retail launch, Windows Vista has developed a reputation as a source of frustration for others. The effects of that reputation are apparent in the habits of PC buyers. At the computer store Quidnunc in West Seattle, for example, owner Bill Hibler estimates that 40 percent of people ordering computers through his shop still ask for Windows XP.”

Bishop reports, “Walling, the retired Seattle warehouseman, moved to Windows Vista when he bought a new PC last fall. Despite the problems he has experienced, he’s sticking with the operating system, figuring it would be too much hassle to go back at this point. He still hopes to fix his printer compatibility problems. In the meantime, how does he print out his documents? ‘I don’t,’ he said.”

Full article here.

[Thanks to MacDailyNews Reader “Rob” for the heads up.]

MacDailyNews Take: The combination of “Stockholm Syndrome” and “cognitive dissonance” produces a victim who firmly believes the relationship is not only acceptable, but also desperately needed for their survival.

51 Comments

  1. this is not that different from XP according to the dim recesses of my memory. Before SP1 (or was it SP2) it was unusually awful and people hated it. I remember having support discussions along the lines of “wait for SP1 before installing” with XP.

    Just another beta software OS release.

    On the other hand, 10.5 rocks. ” width=”19″ height=”19″ alt=”grin” style=”border:0;” /> Out of the box.

  2. When I upgraded from Tiger to Leopard, I did not have to load one single driver update, and had only one application update, which automatically loaded (Soundbooth).

    That’s it. Everything worked. Exactly as it should. Period.

    That’s all I have to say about that.

  3. The ability to print has been an integral part of personal computing since the very beginning. I was 6 years old, and could setup my dot matrix printer from my Commodore 64, no problem. I would understand if he was trying to use a series of advanced technologies, like “Back to my Mac”, but printing? Oh, and for what it’s worth, Back to my Mac works great.

  4. My father in law has an HP all in one printer/scanner/fax that he bought only a year before he got his mac mini.

    HP still hasn’t released a Leopard compatible driver for the scanning portion of the machine, which was his whole point in getting the thing.

    I wouldn’t brag too much about Leopard re: drivers.

  5. What are these people doing? I know a number of people who use Vista and it works fine for them. In fact, I don’t know any Vista owner who has had any significant problem with the operating system. On the other hand, Leopard has fouled up Adobe PhotosShop’s crop tool and it won’t remember the settings I enter into the boxes. What a mess!!!!

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