“Chris Anderson, the editor-in-chief of Wired, the US technology magazine, has revealed he was hit with $2,100 in charges for using his iPhone on a recent foreign trip, thanks to a glitch that led him to be charged each time the mobile handset automatically refreshed his e-mail inbox,” Kevin Allison “reports” for The Financial Times.
MacDailyNews Take: It was not a glitch. Read on.
Allison continues, “Mr Anderson said he was travelling in China when he received a message from AT&T, Apple’s US mobile partner, informing him that he should phone customer support to ‘prevent a costly bill.’ It later emerged that he had already run up more than $2,000 in charges even though his iPhone had remained in his pocket for most of the trip, according to Mr Anderson.”
“He said the bulk of the charges were due to the fact that his iPhone was set to check his e-mail account for new messages every 10 minutes. The Wired editor said that he receives ‘hundreds’ of e-mails every day. ‘This is a phone that I wasn’t using,’ Mr Anderson said. ‘I was simply walking around with the phone in my pocket,'” Allison “reports.”
MacDailyNews Take: What part of “Yes, you were using it” doesn’t Anderson understand? Automatic vs. manual does not denote disuse. This guy is editor-in-chief of Wired? On second thought, that actually explains a lot. And, as MacDailyNews reader “schininis” points out below, there isn’t even a Auto-Check Every 10 minutes” setting on the iPhone: “15 minutes” is the shortest option available.
Allison continues, “Mr Anderson said AT&T had offered to put him on a rate plan that would cut his bill to $300, but that the change had yet to go through.”
MacDailyNews Take: So far, AT&T sounds remarkably responsive by proactively contacting the editor-in-chief of a major technology publication who doesn’t understand simple iPhone settings and/or international roaming rates and also quite flexible in offering to drastically cut the phone bill of the editor-in-chief of a major technology publication who, again, doesn’t understand simple iPhone settings and/or international roaming rates.
Allison continues, “AT&T said it was not familiar with the details of Mr Anderson’s case but added: ‘We have international plans for the iPhone so that people don’t rack up costs like that.'”
MacDailyNews Take: Yes, of course they do. Along with many others, we reported it and — drumroll, please — so did Wired. Did we already ask why an editor-in-chief of a major technology publication doesn’t understand simple iPhone settings and/or international roaming rates? Here, we’ll help: Settings>Mail>Auto-Check>Manual. Here’s another one: Settings>General>Network>Data Roaming>Off. As Apple clearly explains below that setting, “When abroad, turning off Data Roaming may avoid roaming charges when using email, web browsing and other data services.”
Allison continues, “[AT&T] said the company required customers to phone in before their iPhones can be activated for use abroad. It said that it frequently negotiates with foreign carriers to lower roaming costs.”
MacDailyNews Take: So, Anderson’s doesn’t even have unexplainable, unbelievable, farfetched ignorance as an excuse? Pity.
Allison continues, “Apple could not be reached for comment.”
MacDailyNews Take: Apple probably has a policy against commenting on crazy-ass bullshit FUD.
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