Forrester Research offers Top 10 reasons IT shouldn’t support Apple’s iPhone

Forrester Research has put together their Top 10 reasons not to support Apple’s iPhone for IT types the world over:

Here’s a top 10 list of reasons why Forrester recommends that IT not support the iPhone and why we don’t consider it an enterprise-class mobile device. Despite this, Forrester predicts that the iPhone will find its way into many enterprise environments — if it hasn’t already — because C-level executives are buying them and expecting support from IT. It’s only a matter of time before the iPhone filters down the corporate pyramid, and IT should have a strategy to handle these requests.

Fortune’s Philip Elmer-DeWitt summarizes Forrester’s 10 reasons here.

Forester Research has the nerve to charge people US$279 for the thing here.

We smell fear.


  1. The complaints about the exclusivity of carriers and the lack of keyboard are there to just even the list out at 10 points. With the exception of the non-removable battery, the other complaints are fixable with software updates.

  2. It’s already in the corporate world starting right where it was developed, Apple Inc. And many corporate execs are buying them from other companies already. I’m afraid the IT departments are just going to have to support the iPhone whether they like it or not.

  3. What kills me about these types of articles is that they assume Apple hasn’t or isn’t thinking about how to better accommodate IT professionals and business.

    Like Steve Jobs is reading this article and smacking his forehead.

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