“Apple Computer has acknowledged that a problem exists with some of its Intel MacBooks where the notebook computers may intermittently shut down, but has vowed to fix those systems free of charge,” Katie Marsal reports for AppleInsider.
“‘Some MacBooks may shut down intermittently under normal use,’ the Mac maker wrote in a memo to some of its service providers this week. ‘If this issue occurs on your customer’s MacBook and the computer meets certain requirements, Apple will cover replacement of the affected parts under warranty,'” Marsal reports.
Marsal reports, “In its memo to service providers, Apple mandates that affected MacBooks be repaired with a matching logic board and heatsink set. This new logic board and heatsink combo part should be available to service providers by the end of this week, the company said.”
Full article here.
[Thanks to MacDailyNews Reader “Rainy Day” for the heads up.]
maczealot
“In other news, Microsoft announces that errors, inconsistencies, bugs, and flaws in Vista will now be renamed “features”.”
Hey, maczealot, why the hell whenever there is a not-positive story about Apple you bring up Microsoft? What does Microsoft have to do with the engineering and design of Apple hardware.
Stop the B.S. FUD.
Apple screwed up again.
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brian mc
“at least apple is willing to come forth and admit that there is a problem with a simple resoultion, unlike many other maunfacturers.”
Brian – check to see how long this has been a problem and how long it has taken Apple to make a move.
And could you please list the “many other maunfacturers” that don´t offer a “simple resolution”?
Witht the premium people pay for a Mac and that Apple constantly tells the world how it makes things better (they control the entire process) it should not have happened.
Too much Apple-bashing on this thread. Yes, there seems to be a problem with SOME MacBooks, a completely new product. On the other hand, my wife’s 3-month old MacBook has been trouble-free. Moving away from anecdotes, independent surveys find that Apple computers have the fewest problems of all major manufacturers AND that Apple is best at dealing with whatever problems there are.
BTW, it’s an exaggeration to state that Apple controls the whole process–Apple clearly controls more of the process than others, but these are not Apple factories. And the Apple price “premium” is basically non-existent if you look at comparably-equipped computers, as plenty of MDN stories have pointed out. When you add in the cost of much higher Apple R&D, it is clear that Apple is beating other manufacturers despite substantially LOWER expenditure.
PRETTY INCREDIBLE!
It’s OK to criticize when Apple screws up, but let’s keep it in perspective.
My black MacBook has shut down unexpectedly a few times, even while it’s been busy carrying out tasks.
It just does it out of the blue. No warning. No pattern. No nothing. One moment it’s on. The next it’s off.
I was about to contact Apple about it when I saw the TIL statement (they seem to be at a loss for words on this one).
Jake – “…independent surveys find that Apple computers have the fewest problems of all major manufacturers AND that Apple is best at dealing with whatever problems there are.”
Jake, to keep it all on the up and up so we can all cite them to friends, maybe you could list links to these surveys.
really – “And could you please list the “many other manufacturers” that don´t offer a “simple resolution”?”
i don’t think we need, nor is it appropriate to list names. the community of apple supporters here know themselves who the others are.
one “other” company for instance, my coworkers laptop had a severe overheating problem that was not identified until the third repair attempt. after numerous other models were identified to have the same problem, they simply posted a reply to a faq/commonly asked questions section deep within there support website. once we called and initiated the forth repair, the company finally identified a thermal pad upgrade issue and stated that there was a large ,cross model recall in effect. how large is large? especially when the only way to know about the recall was buried deep in there support website (for only one model by the way). this laptop was also registered and contact info was provided for future info/updates. i have found similar experiences to be common place with “other” manufacturers. i am not saying apple will be exempt from this in the future, but as for now, i believe they have a very good reputation for identifying problems and INFORMING people of those problems and providing them with a resolution. i am sure, that the “squeaky wheel gets the grease” rule applies here, but at least they make an effort to inform people and help them. maybe not all of the time, but certainly more than “others”
really – “Brian – check to see how long this has been a problem and how long it has taken Apple to make a move. “
ok, come on, how long has the macbook even been being manufactured? it obviously couldnt have been going on for too long. could it? the instances i am refering to are over a much longer period of time. should a manufacturer retool a factory and manufacture a new component just because a few people, within a few months of production are having a problem? no, but apple has. i.e. “Apple mandates that affected MacBooks be repaired with a matching logic board and heatsink set. This new logic board and heatsink combo part should be available to service providers by the end of this week.”
case closed.
http://www.gizmodo.com/gadgets/laptops/macbook-joins-the-club-of-igniting-laptops-199368.php
I am a new Mac convert. My very first Mac: a black MacBook, and I can’t even type on it for but a few minutes without it turning off.
Needless to say, I am typing this post from my old Windows machine…
I wish they could fix my mental random shutdowns. What were we discussing again? Al Gore, gun control, or Greenpeace?