Apple iTunes Store customers furious over bungled Red Hot Chili Peppers’ ticket promo

“A large number of Apple Computer’s iTunes customers, who paid in advance for rock band Red Hot Chili Peppers’ new album ‘Stadium Arcadium’ in order to receive a Ticketmaster code that would allow them to purchase advance tickets for the bands upcoming tour, did not receive those codes before ticket pre-sales began on Tuesday and are now enraged with the iPod maker,” Katie Marsal reports for AppleInsider.

Marsal reports, “Apple has made no official comment on the issue, though several customers who contacted the company’s various telephone hotlines were informed ‘Apple is aware of the problem’ and that it is ‘working to get the emails [with the codes] out as soon as possible.'”

Marsal has all the sordid details here.

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42 Comments

  1. First?

    Pre sales are a dodgy thing, often very few good tickets are released anyways, U2 had a big screw up with this last year with their tour as well (not u2 ipod related). ticket broker seem to get all the great seats anyways, now with presales just sooner…..

  2. Ohhhhhh, Apple . . . (2 … 3 … 4 …)]/i]

    “. . . Cause you had a bad day
    You’re taking one down
    You sing a sad song just to turn it around

    You say you don’t know
    You tell me don’t lie
    You work at a smile and you go for a ride

    You had a bad day
    The camera don’t lie
    You’re coming back down and you really don’t mind

    You had a bad day
    You had a bad day”

  3. “”A large number of Apple Computer’s iTunes customers, who paid in advance for rock band Red Hot Chili Peppers’ new album ‘Stadium Arcadium’ in order to receive a Ticketmaster code that would allow them to purchase advance tickets for the bands upcoming tour”

    How many was that? 20?

  4. but I’m sure people will get their money back. It’s only been a few hours. Apple screwed up but they might just fix it as they usually do.

    Why the hostility, Macfanboy? Get another virus on your Dell today? ” width=”19″ height=”19″ alt=”wink” style=”border:0;” />

  5. “Now they f$*k up at something so basic and the stock drops more than a dollar.”

    Stock doesn’t drop over stuff like this. Trust me the drop in the stock is just a regular daily occurence. If you are juding Apple’s stock price based on these kinds of stories, I’d suggest taking a course on investing.

  6. The 115 remaining fans of this irrelevant band have the email filtered into their spam box because they can’t use their email program properly, and now the rest of us have to suffer through the tempest on the internets that is sure to ensue.

  7. I love people now putting their mypsace address – The home of Generation Dumb. I won’t touch myspace with a ten foot pole but, I’d guess Brenton is one of the people who think people a) care about his most current random thought (based on his enlightening comments here) and b) want his music oozing into their already playing itunes music.

    Myspace is like having to watch all of your friends home videos. Possibly worse, now I know how dumb many of them are with their dark blue lettering on black backgrounds, and the asinine comments they leave to other people.

    Hey I should get a myspace page. I think people care about my most current random thoughts too.

    I usually don’t write the MDN Magicword but “Children” how do they make it work so well.

  8. Man some people are ignorant. It’s not about the band it’s about the service and the promotion. OK, if you don’t like RHCP fine, replace it with whatever thing you’re into and perhaps you’ll have a different view.

    iTMS promised “x” to the customer if they bought “y”. Custmoers who bought “y” have not been given what they were promised. It’s not 10 or 20 customers it sounding more like thousands.

    The problem is not because of spam filtering or the band being lame or how it affects Apple’s stock price. It’s about quality and service which is what Apple’s all about. I hope they can figure it out.

  9. Actually I have a MySpace because its an absolutely hilarious “community.” I never blog or anything on there, I certainly don’t care how many comments/friends I have, and I’m certainly not in any position to use it as a dating service. It just happens to be something I’ve had for a while and its acutally a great way to stay in contact with friends .

    If you actually read my profile “hmm” there isn’t really any concrete information about me and my “current random thoughts” are nowhere to be found.

    :shrug:

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