Early yesterday morning, we were contacted by actor Louis Lombardi who plays Edgar Stiles on Fox’s hit TV show “24.” Mr. Lombardi clarified the specific of the Mac models he owns (iMac G5 and his more recently purchased Powerbook G4 17-inch; no problems with the PowerBook, but extremely frustrating issues with the iMac G5) and he thanked us for covering his story, originally reported by Evan Jacobs for MovieWeb, this past Saturday night, hoping it would catch the attention of someone at Apple.
Apparently Lombardi’s story has caught the attention of “someone” at Apple as Mr. Lombardi informed us late last night that “Steve Jobs agrees that the computer should not breakdown as many times as it has” and “is sending a new one.” iMac Core Duo, we presume, and probably loaded to the gills.
MacDailyNews Take: Good show! Pun intended. That didn’t take very long, did it?
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Louis Lombardi (Edgar Stiles on the FOX hit ’24’) can’t get Apple to properly fix his Mac – March 04, 2006
Actually it should have been taken care of BEFORE making press.
Now everone and his uncle will want the same treatment.
“Well you did it for this guy…”
It’s not very cool to spoil away a surprise twist.
To RC: MDN is read by quite a lot of people in Europe or other parts of the world where Season 5 of 24 hasn’t even begun. The world is a big place. Do not assume that only Americans are reading this site.
I wa so happy to see his character get killed off.
Steve Jobs had Edgar ‘removed’ from the show.
You heard it here first. No one talks bad about Steve. He’ll go to the matresses on your trash.
Yeah, double-standards based on priviledge and position are unavoidable and a fact of life in our society. Still pretty discouraging to watch one played out here at MDN with MDN encouraging the whole process. I think that you can tell by the reaction above that it doesn’t sit well with most.
I have enough experience with people like Mr. Actor-head and his “plight” to get the feeling that some of his issues were software related, his own ignorance or unwillingness to deal with said ignorance. Someone in his position could have resolved this in a much more humble manner, but that would end up touching on the real problem wouldn’t it…
It seems sometimes that defective machines seek out defective people.
MDN you sughck for taking part in this.
I’m disappointed in you.
Now that Edgar is gone, I hear Fox is going to actually pony up the money to hire real actors.
Edgar was one of the good guys and why I watched 24. Not, I’ll have to turn it off. I can’t stand Jack Bauer.
On the positive side, Kim is back!
have read this post. Had heard a main 24 character was killed off last night, but had been saving the season on my DVR for a marathon some weekend. Had been hoping to watch this weekend before learning who was killed off. Oh well, I figured it was either Chloe or Edgar, so it is my own fault for not avoiding the post.
I’m not sure that giving Louis a new Dual Core iMac is a real resolution to the problem (I hope it does, but only time will tell).
Here’s our story about 20″ G5 iMacs.
We purchased 3 first generation iMacs. 100% failure rate within the 1st 120 days of ownership (you name it, motherboards, hard drives, screens). After the initial repairs, 2 of the machines failed again (one was my personal machine, so I gave it to my Mom, who only turns it on a few hours a day).
After being assured by our local Apple Store that the Second generation iMacs didn’t have these problems, we purchased 9 second generation 20″ G5 iMacs. Again, we had a 100% failure rate within the first 180 days.
So what are we doing that’s making these machines fail (All of the iMacs are plugged into UPS’s), we’re leaving the machines on 24 hours a day. We can’t put them to sleep, because our network backup program, Retrospect, can’t awake them from sleep. All of our other computers aren’t set to sleep and we don’t have this type of problems with any of them (mostly various G4 iMacs, but we had G3 iMacs before them).
We now own 2 third generation iMacs (again the local Apple Store insists they were totally re-designed and shouldn’t have this problem). We’ve only owned them for about 64 days, so it’s too early to tell.
My guess is that heat is the main problem and that these extreme problems might be reduced if we were able to put the machines to sleep or only turn them on for a few hours a day.
The local Apple Store has been about as good as they can be, but these machines are ticking time bobmbs and have caused us a couple of thousand dollars in repair related expenses and lost time.
This is the first time I’ve been able to understand the “Corporate IT” reluctence to use Macs (only one source for product and if that source is shipping clearly defective machines, you’re screwed – we couldn’t even buy ANY iMacs for a period before the introduction of the G5 iMac).
Shame on Apple for not REALLY providing a true solution to the problem!
Dave – Give us an update on your third generation iMac G5s and weather you have any failures or not. I for one would be VERY interested to hear your experiences. Thanks.
“Actually it should have been taken care of BEFORE making press.
Now everone and his uncle will want the same treatment.
“Well you did it for this guy…”
YOU’RE DAMN RIGHT THEY SHOULD GIVE ALL CUSTOMERS EXCEPTIONAL SERVICE
Why should being a celeb make you get preferential treatment. Boo….
And if it really did take Steve himself to get the problem resolved, then that is pretty sad looking for Apple Support!