“In an effort to improve both customer satisfaction and the quality of its music players, Apple for a limited time will replace any fifth-generation iPod (video) player that exhibit signs of hardware failure, with little-to-no questions asked,” Kasper Jade reports for AppleInsider. “In a message to its channel partners this week, the iPod maker told authorized service providers to replace fifth-generation iPod products that exhibit ‘any type of hardware failure,’ including ‘those that would normally be classified as abuse.
Jade reports, “‘For a short period of time, Apple will be evaluating all forms of hardware failure on the recently announced fifth-generation iPod,’ the company said. No where in the message did Apple indicate that there were any known or serious issues currently effecting the players. Instead, the company’s move appears to be a preemptive measure. As a result of problems with the nano, Apple now ships a standard leather protective sleeve with each fifth-generation iPod video player that it sells. The company is also expected to include a standard protective casing with future revisions to the iPod nano.”
Full article here.
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Apple should have shipped a protective case in every iPod nano box since day one. Lesson learned.
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