Henrico County Manager apologizes for mishandling $50 Apple iBook fiasco

“Just as panicked iBook buyers flooded through the gates, county offices have been flooded with complaints,” WRIC-TV reports. “County Manger Virgil Hazelett tells us Tuesday alone his office received up to 100 phone calls. ‘We’re very concerned and very apologetic for anyone who was in that crowd who became nervous or of course were pushed about and so forth,’ says Hazelett.”

WRIC reports, “Hazelett tells me county officials are trying to respond to every complaint. And he wants the public to know they are also upset and thankful no one was, in their opinion, seriously hurt. ‘I very honestly would not do it in this manner, there are any number of alternatives that we can consider in the future,’ he says.”

Full article here.

MacDailyNews Take: In the future? Dude, your school system has switched to Dell. Do you honestly think people will be peeing themselves for four-year-old Dells running Microsoft’s porous Windows XP? Oh right, sorry, forgot who we were talking about, you (and a handful of other Henrico dullards) probably do think such a thing is possible.

Related MacDailyNews articles:
Woman wets herself to keep place in line for $50 Apple iBooks – August 16, 2005
Apple continues to lead in customer satisfaction, Dell loses more ground – August 16, 2005
Henrico citizens stampede for $50 Apple iBooks – August 16, 2005
Henrico closes $50 Apple iBook sale to general public; only Henrico residents can buy – August 03, 2005
Henrico moves $50 Apple iBook sale to Richmond International Raceway due overwhelming demand – July 28, 2005
Apple announces 30,000 iBooks deal with Florida’s Broward County Public Schools – July 27, 2005
Henrico residents object to public sale of Apple iBooks – July 26, 2005
Henrico County Public Schools to sell Apple 12-inch iBooks for $50 each on August 9th – July 25, 2005
Henrico blasted for choosing Dell laptops with Windows XP over Apple iBooks with Mac OS X Tiger – May 09, 2005
Henrico school officials on Apple to Dell switch: The logo will change, but the tool is the same – April 30, 2005
Henrico school board dumps Apple Macs, picks Dells with Windows – April 29, 2005
Henrico County Apple iBook plan in jeopardy? – April 02, 2005
Survey shows support for Henrico iBook program with ‘lukewarm support’ for Apple’s Mac OS X – March 07, 2005
Henrico poll finds students are using iBooks successfully – February 11, 2005
Henrico iBooks raise concerns among some parents – May 28, 2004
Henrico high school laptop program to continue, but will it still feature Apple Macs? – February 24, 2005
More schools experience Windows virus, worm problems while Macs just keep working – August 22, 2003
A tale of two school systems: Windows schools crippled while Mac schools unaffected – August 21, 2003

39 Comments

  1. I think the dick that wrote the MacDaily News’ take on this article is a moron, people would defintely buy a $50 Dell, Gateway, e-machines, and apparently even apple laptops any day. And the comments about Henrico County residents is a low blow from someone who spends their time surfing the internet all day, tailing off other peoples stories. Do some work yourself, write your own articles. MacDaily News BLOWS ME! I am starting an anti-apple, and anti MacDaily News campaign starting today. I guess I’ll see ya when I see ya!

  2. After the decison from the Henrico County School Board to switch from Apple to Dell, I wrote the them with my opinion that they were making a mistake (Apple has llower total cost of ownership, far less problems with viruses and spyware, and better parental controls. Below is the response I got. Any suggestions on how to respond to Stuart’s non-response?

    Magic Word: returned

    StuMyers@aol.com wrote:

    This is a response from just one board member from Henrico County, not an official response from the board or the school system. I’ve got a few questions for you since you seem to be an expert on what we should have done:

    Do you have any of the details on the contracts we have had over the past four years for laptops, servers in schools, and servers at our central office? Have you successfully implemented a network spread over 68 campuses over a 200 square mile area and included 30,000 computers from several different manufacturers?

    Do you know any of the details regarding service issues, warranty coverage, insurance premiums, how many Dell machines are in use in the system, how many Apple machines are in use in the school system, or what level of support we have received from various vendors including Apple and Dell? How about how we use them? What do you know about how our faculty members use the machines? Do you know how our tech center students use computers? How about our TV production facilities? What do you know about our Center for Communications and how our students use computers there? How about computer use at our Center for Engineering?

    Did you see the proposals submitted in response to our RFP? Do you know the details of each proposal? Do you know that price represented only a small part of the overall evaluation? Do you know the rationale behind the recommendations from the evaluation committee? Do you know what questions were asked by the school board? How about what our professional teaching staff said? How many computers will still be in use in Henrico that are not affected by this lease? How many Apple computers will still be in use? What will we be the uses for those computers?

    I can only make a wild guess about your answers. So, without all that information, how can you offer an intelligent opinion? Sure, you can offer your opinions about the two vendors, but without the details, you can’t make a reasonable decision for a school system. Thanks for your comments, but they address just a part of a much larger picture. Tell your buddies at Apple we will still have more Apple machines than Dell machines in Henrico County. We always have. It was one request for proposals with one vendor getting an order. It was not a sweping replacemnt of all Apples with Dells. We didn’t make an uninformed, hasty, price-only decision. I was on this board when we initially leased Apples for our secondary students. That was the right decision when we made it four years ago. The most recent decision was also the right one. Thanks for your concern for our well being.

    Stuart Myers

  3. So basically totally sidestepped the issue, not even providing one nugget as to why “the most recent decision was also the right one.”

    Maybe a reply should include twice as many questions back to him, such as “Do you know what the reduction of IT costs are for fully Apple-powered organizations?”

    How about, “Do you know what the value of those iBooks are that were sold to the mob for $50?”

  4. The head of Intel remarked in a recent press conference that he spends over an hour each weekend cleaning out the spyware junk from his daughter’s computer.

    “Are you aware the amount of time each week Henrico parents must spend cleaning out viruses and spyware from their student’s Dell laptops?”

  5. “Your ignorance and racism is a shining example to us all.”

    Please look in a hard-backed dictionary for the word “racism”, 99.99% of people don’t know the correct definition of racism. Mistakenly they think it’s anything stated negatively about another race. Now restate your comment perhaps…

  6. There are two parts of the racism definition, the first part denotes the use of race as a way to determine characteristics, the second part is the negative and derogatory use of such a method.

    “Dear Stuart,

    Could you explain the shift which made one laptop platform the right decision 5 years ago, and another one now? The mac platform has transformed dramatically in the past 4 years.

  7. Yes, people would line up to buy a four year old, $50 Dell… All four of them.

    There would be no mob, no injuries, and no pants wetting.

    I guess this fact just proves that they should have used Dells from the beginning! ” width=”19″ height=”19″ alt=”wink” style=”border:0;” />

  8. this whole damn site is soo full of bullshit it is just funny as hell u are such computer dorks thats just it , not all of u some of u are normal, but some of yall are freaks. I bet u buy macs so u can look at porn all day and never worry about a virus cause u dont have girlfriends, or lives or nothn lol. GEt a life

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