“Online music stores like Apple’s iTunes have been a boon to fans and the beleaguered music industry, but many of them still have a long way to go, according to new research released on Tuesday. A study from market research firm Shelley Taylor & Associates blasts music stores for confusing navigation and locking users into proprietary formats and music players,” Reuters reports.
“As a result, users’ initial enthusiasm is being deflated as they realize they have been conned — there are more limitations imposed on legitimate digital downloads, media players and portable devices than advertised,” Taylor said.
Apple’s iTunes Music Store placed second to the top ranked France’s Fnac in Taylor’s study of 15 of the best music stores.
“‘(Apple and iTunes) need to watch their back and continue to develop, especially since they’ve never been good at the e-commerce and shopping,’ Taylor said. She cited several key Fnac features that are lacking in iTunes, including discounts for buying multiple tracks and the ability to download music videos and purchase concert tickets,” Reuters reports.
The study gave British retailer HMV the lowest marks among online music stores for being difficult to access, providing scant artist information, and confusing navigation and Sony’s Sonic Stage was the worst music software among those studied because it forces users into using a proprietary music format, has poor playlist functions, and commits user interface sins that make it difficult to use, according the the Reuters report.
Full article here.
MacDailyNews Take: And in related news, while you’ve been reading this, Apple’s iTunes Music Store has just sold more songs than Fnac has in its entire operating history.