“If anybody can get Internet music downloads right, it should be Sony Corp. The company has years of experience selling records, consumer electronics and personal computers — and it’s had plenty of time to study earlier digital-music ventures,” Rob Pegoraro writes for The Washington Post. “So how could the Connect music store, unveiled on Tuesday, have turned out so badly? It gets a few things right, but by forgetting that customers want to feel like they actually own their music, it repeats — or exceeds — the mistakes of other music stores.”
Pegoraro then list a litany of problems with Sony Connect, “the store’s advertised selection of ‘more than 500,000’ songs is missing a concert stage’s worth of major artists, the tool you must use to download and manage your purchases, Sony’s Sonic Stage (Windows 98 SE or newer), is a bloated, bug-ridden beast of a program, it can’t copy CDs in MP3 format, iPod is not supported,” and on and on.
“This service is an embarrassment to the company that gave the world the Walkman. And it didn’t have to happen this way: To see a different path Sony might have taken, just look at the improvements Apple made to its iTunes Music Store and software on April 28, one year after the store’s debut,” Pegoraro writes. “…just compare [Apple’s iTunes Music Store] with Sony’s Connect: One of these stores has a future, and one of them does not.”
Full article here.
MacDailyNews Take: Another glowing review for Sony’s offering.
Related MacDailyNews article:
NY Times pans Sony Connect debut: ‘maybe they ought to call it Sony Disconnect’ – May 05, 2004