“A MacFixIt reader recently sent us a very thorough report on an issue that has occurred across several different iPods and a number of long conversations with AppleCare support representatives. The overall conclusion is that leaving an iPod in its dock (or, presumably, connected directly to a Mac via the dock/FireWire cable) while the Mac is asleep can drain the iPod’s battery. Below are a few key excerpts from this reader report,” MacFixIt reports.
“‘After over a month’s worth of troubleshooting with AppleCare technicians and two round trips to Apple Dispatch to fix a problem where my docked 30 gig iPod would fully discharge overnight while my QuickSilver G4 was in sleep mode, I finally got a tech to admit that there is indeed a ‘known software issue’ (or perhaps firmware, he wouldn’t elaborate) that Apple is trying to fix,'” MacFixIt reports.
MacDailyNews has also experienced this issue with a new 3G 40GB iPod and a PowerBook G4 Titanium. If you are experiencing the same issue, please elaborate below and continue on to MacFixIt for the full report.
Full article here.
Happens with my 3G 10gig iPod and my flat screen iMac.
Matthew
It happens to both of my 20 gig iPod’s when connected to eather my powerbook or my iMac.
Happens on my 15GB iPod when connected to my eMac
This happens when my brother connects his 15GB to my G4 MDD, but works fine with his iBook.
Yep, my 3G 10gig and iMac 15″ lcd does this. I just use the AC adapter now, (which I shoud not have to do).
Its actually been a known issue:
“Article ID: 60941
Created: 11/8/01
Modified: 2/18/04
Computer Goes to Sleep
Your computer can only charge iPod when it’s turned on and not asleep. Make sure your computer on and is not set to go to sleep when you want to charge iPod.”
I’m not sure why this is a news flash to anyone. Obviously the iPod nor any other FireWire device will be able to draw power thru the bus if the computer is in sleep mode. Either always detach your iPod before your Mac goes to sleep or else go into system preferences and disable sleep mode altogether, it’s as simple as that.
deam, howard, I think the problem as written would not be that they’re not charging up, but that they are completely discharging while still connected, whereas if they weren’t connected to sleeping beauty they wouldn’t discharge by themselves.
I have a 10GB iPod. I noticed this a few weeks ago. However, it seems like, thought it may be my imagination, that when I first start using the iPod after it was connected to a sleeping iMac, the battery appeared almost drained. After about twenty minutes of playing, the battery strength indicator looked like it had filled back up.
I thought it was really strange and disconnected the dock from the computer.
My 15GB iPod is dead in the morning if left plugged into the computer over night. I now keep my power cable plugged into the wall and plug into the computer only to sync.
I noticed this right away when I bought my 3G 15GB iPod. Not sure why folks are reporting this as a new issue. I’m even more surprised that Apple support folks aren’t more aware of this. My 2G 5GB iPod did not have this problem. I’m glad to hear that Apple is working on a firmware upgrade for this issue.
My workaround for this problem involves using Jiggler (http://www.sticksoftware.com/software/Jiggler.html) when I have the iPod sitting in it’s dock. This app simulates mouse movement at user defined intervals to prevent sleep. This keeps my Mac from sleeping without the need to change system preferences. When the iPod is not connected I don’t activate Jiggler and she goes to sleep as normal.
This is an uncharacterstic design flaw from Apple’s otherwise extremely attentive engineers. Looking forward to an official fix!
Isn’t this an obvious problem? Anyone with an iPod and a Mac that sleeps would have experienced it. It happens on my Cube, my G5 and my Ti Notebook.
I guess I am surprised that it has taken this long to get out.
Simple fix for you: take your iPod out of the dock before putting the Mac to sleep doh.
Happens on my 10gb Ipod (3g) with 15″ Imac 700 which is a shame as I bought the dock as a convenient way to keep the Ipod charged….
Happens with 40g and sleeping 15″ Al PBook.
I knew something good would come from running SETI@home. I don’t put my home mac to sleep so I haven’t come across this problem.
Errr, this is hardly a bug or a fault, when the computer is asleep then only the RAM and the light are getting power, the buses do not get power in this mode. Unless Apple was planning or releasing a new form of sleep mode where the computer has power to the buses, then i dont see how you could charge your iPod when your computer is asleep.
Conrad, you are missing the point here. The iPod is experiencing accelerated drain on the battery. ie. something is sucking the juice from the pod.
Apple, “Ooops!”
What I cannot fathom is why it took so long for someone to pick up on this phenomenon.
i noticed the same thing with the iPod discharging while in the Dock .. completely discharging when connected to a sleeping iMac flatpanel. >> this was with the first firmware on the 3G iPod.
..
when it is in the Dock and not connected to my mac I think it doesn’t discharge [have to try it] or at least it discharges slower.
..
after I noticed this i was allways putting the iPod out of the Dock when I wasn’t using the dock.
…
i think it might have something to do with constantly powering the line-out on the dock … but i don’t know if that can draw so much power. or maybe when it has something connected to the port it assumes the thing needs energy > so it delivers ? .. maybe it has some connection with future products that use the connector..
…
Anyone know if this happens only when the computer goes to sleep, or also if it is shut down completely while the iPod is docked?
Is there a reason to keep this “IPod losing charge” thread ahead of the daily news stories? Just inconvenient to have to scroll past it.
There are no new posts to it, so……………?
Same thing happens to my new 15GB iPod. A big dissapointment!!!
Had the original 5GB model and crapped out due to the well-documented Firewire Contact Soldering Defect. Lasted me for two years and never gave me trouble otherwise. Used to brag to my PC loving friends how “I don’t even have to think about it! Just plug it in and it takes care of itself.”
Not anymore though. Sloppy firmware engineers messed it all up. What I don’t understand is how the firmware can’t be programed to such the iPod down when it’s attached to the dock connector and is not receiving power.
Am I missing something, or is this rocket science?
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so where do we fix the 15gb
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