Apple explains .Mac outages; apologizes to .Mac members

After some recent .Mac outages caused many .Mac subscribers to complain recently, Apple posted the following on the .Mac members’ online support pages today:

Dear .Mac Member,

We hope you haven’t been greatly inconvenienced by the two .Mac network outages we’ve experienced in the past two weeks (including this morning) and we sincerely apologize for any problems you’ve experienced. The outages were the result of equipment failures, and since the equipment vendor has not been able to persuade us that the problem will not occur again, we’ve already begun installing new equipment from a different vendor.

We’re completely back up and running now, and no data or mail was lost. We expect the equipment change over to be complete within the next several weeks, and we’ll be working hard to ensure that there are no further issues during that time. In the meantime, we appreciate your patience while we make this transition, and if you do experience any difficulties, please go to for up to the minute information and status.

The .Mac team

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.