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Feb 12, 2016 - 05:15 PM UTC — AAPL: 93.99 (+0.29, +0.31%) | NASDAQ: 4337.51 (+70.67, +1.66%)

Tag: customer satisfaction

  1. Apple takes its eye off the ball: Why users are complaining about Apple’s software

    The last few weeks have seen an explosion of discontent with the quality of the core apps of Apple’s iPhones, iPads and Mac computers…

  2. Breaking down Apple’s software quality issues

    In the last couple of years, however, I’ve noticed a gradual degradation in the quality and reliability of Apple’s core apps…

  3. Walt Mossberg: Apple’s software needs work

    In the last couple of years, however, I’ve noticed a gradual degradation in the quality and reliability of Apple’s core iSO and OS X apps…

  4. Apple and the curse of the ‘edifice complex’

    It’s called the edifice complex, and it carries a curse: A high-flying company builds a beautiful new headquarters, then heartbreakingly loses altitude…

  5. Alphabet Inc. may soon dethrone Apple as the world’s most valuable company

    As the digital advertising market booms and demand for smartphones wanes, Alphabet Inc…

  6. iOS 9.3 beta does things right: New features with code quality improvements

    Apple appears to have significantly improved the quality of its code over the past six months

  7. Does iOS 9.3 herald a new release strategy?

    Over the last almost-decade, Apple’s established a pretty consistent pattern when it comes to its mobile OS…

  8. 2015: Apple’s year in beta

    What we got in 2015 was an Apple that released more products than ever, all of which felt incomplete…

  9. Three huge challenges facing Apple in 2016

    Here are three big challenges facing Apple in 2016…

  10. Steve Jobs urged us to ‘Think different’ – does Apple still agree?

    Apple’s vision — led by Steve Jobs — would innovate the desktop computer and later the mobile market…

  11. Blame early software for iPad Pro’s weak work ethic, display size for its awkwardness at play

    After a week of daily use, I’m convinced that the iPad Pro won’t replace anything, and am still trying to decide whether to keep or return it…

  12. ​Apple’s dirty little secret: Sucky software – why Apple’s entire UX/UI team needs to be fired

    Oh Apple, what happened to the days when you were the interface of choice because you were easier to understand than any other tech product?

  13. Apple’s iCloud tops in cloud storage satisfaction for U.S. small and medium businesses

    Apple’s iCloud cloud storage service beat out Dropbox, Google Drive, and Microsoft OneDrive in user satisfaction…

  14. What Steve Jobs gave Apple that Tim Cook cannot

    By now, it should be obvious that Steve Jobs gave something Tim Cook cannot…

  15. Analyst: Apple’s new iPad Pro to sell as many as 2.6 million units this quarter, despite production issues

    Apple Pencil was in strictly limited supply at launch, with current ship-by times pegged at 4-5 weeks…

  16. Jony Ive: Apple Pencil is for making marks, the finger is the interface for iOS

    It was fundamentally important originally not to develop a user interface that required another instrument…

  17. New Apple Pencil stock begins arriving at some U.S. Apple Retail Stores

    New Apple Pencil shipments are going out to some Apple retail stores today…

  18. Apple’s new iPad Pro debuts with forced reboots, missing Apple Pencils

    It’s been a bumpy start out of the gate for the iPad Pro, Apple’s latest member in its tablet family…

  19. Apple’s perplexingly incomplete launch of the iPad Pro

    I don’t think I’ve ever been less excited to walk out of a store with a brand new $800 gadget…

  20. Apple’s major problem is Tim Cook

    Yes, I have heard all the good guys (long only crowd) make excuses for Apple’s terrible performance…

  21. One week with the new Apple TV and Siri

    Overall, functionality is much the same as Apple TV 3. But with TV 4 apps and Siri integration…

  22. Apple releases tvOS 9.0.1 update for Apple TV

    Apple today released iOS 9.0.1 (Build 13T402) for Apple TV 4 (AppleTV5,3)…

  23. Houston Chronicle’s Silverman reviews new Apple TV: This cake needed more baking

    Apple’s release of Apple TV in its current state reeks of laziness, mismanagement, and/or taking your customers for granted…

  24. Apple TV’s Siri’s initial eight-country limit due to pronunciation training

    Despite Siri’s availability on iOS in over fifteen different languages and over thirty countries…

  25. The single worst feature of the new Apple TV

    In my review, I called out Siri as one of the best features of the Apple TV…

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