“Apple Inc., responding to U.S. Senate questions about its decision to slow performance on older iPhones, said it is considering rebates for battery replacements for some users affected by the issue,” Tripp Mickle and John D. McKinnon report for The Wall Street Journal.
“In a letter to the Senate Commerce Committee made public Tuesday, Apple said it may offer the rebates to customers who replaced their iPhone batteries before it slashed replacement fees by $50 late last year to address rising customer complaints about a software feature that slowed the performance of older iPhones,” Mickle and McKinnon report. “The letter was sent in response to a questions sent to Apple last month by Sen. John Thune (R., S.D.), chairman of the Senate commerce committee, who asked Apple, among other things, if it would consider providing rebates.”
Mickle and McKinnon report, “The letter, dated Feb. 2, is the latest indication that Apple continues to look for ways to improve its response to the iPhone slowdown after scrutiny from customers and regulators. ”
Read more in the full article here.
MacDailyNews Take: Thankfully, Apple is in an excellent position to pay for their mistakes and do right by their customers.
SEE ALSO:
Republican Senator John Thune, Chair of the U.S. Commerce Committee, has some questions for Apple over throttling old iPhones – January 10, 2018Apple previews iOS 11.3 with new battery health features, ability to turn processor throttling on and off, and more – January 24, 2018
Tim Cook: ‘Maybe we should have been clearer’ over throttling iPhones with aging batteries – January 18, 2018
China consumer group seeks answers from Apple over batterygate – January 16, 2018
South Korean consumer group considering criminal case against Apple over iPhone batterygate – January 11, 2018
French prosecutor launches probe into Apple planned obsolescence – January 8, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Apple now faces over two dozen lawsuits for ‘purposefully’ or ‘secretly’ slowing down older iPhones – January 5, 2018
Why aging batteries don’t slow down Android phones like Apple iPhones – January 5, 2018
Apple’s $29 replacement batteries expected to hurt new iPhone sales – January 4, 2018
How to see if Apple’s throttling your iPhone – January 4, 2018
Brazilian agency requires Apple to inform consumers on batteries – January 3, 2018
Analyst: Apple’s ‘batterygate’ solution may mean 16 million fewer iPhones sold this year – January 3, 2018
An Apple conspiracy theory blooms – January 2, 2018
Apple clarifies policy on $29 battery replacements: All iPhone 6 and later devices are eligible – January 2, 2018
[Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]
…and I’m still in shock that no one at Apple was able to see this coming…not a good sign.
There should be no ‘May’ about refunding money for replacing batteries on IPhones Mr CEO of Apple.
DO THE RIGHT THING! You know it makes sense!
YOU caused the problem, with your underhand way of handling the whole episode!
Longintooth UK