If you want the best possible tech support for your new notebook, buy an Apple MacBook.
For the third consecutive year, Apple has topped Laptop Mag’s Tech Support Showdown, grabbing honors for its strong combination of phone and web-based assistance. Part of Purch’s tech brand portfolio, Laptop Mag’s Tech Support Showdown has been a popular consumer guide for over 10 years.
To research each company included in the Tech Support Showdown, Laptop Mag reporters went undercover, making support calls and querying the support sites, live chat and social media responses from the top 10 notebook-makers. Each vendor received a grade on a 100-point scale, with 60 points weighted toward online support and 40 toward phone support.
“We’ve been evaluating tech support for laptop-makers for more than 10 years, and we’ve evolved the way we test to help our readers make sense of all of the options available to them,” said Mark Spoonauer, Laptop Mag’s editor-in-chief, in a statement. “While some brands offered accurate information, it’s surprising how clueless some tech support reps were about their own company’s hardware and software.”
To see how all of the major brands fared, visit Laptop Mag’s full Tech Support Showdown report here.
Source: Purch
MacDailyNews Take: No duh.
Macintosh. You get what you pay for.
SEE ALSO:
Consumer Reports survey: Apple’s tech support is by far the most effective – May 29, 2015
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 23, 2014
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 17, 2013
Apple sweeps PCWorld Satisfaction Surveys for desktops, notebooks, smartphones, and tablets – December 7, 2011
Apple Mac tops American Customer Satisfaction Index customer satisfaction for 8th consecutive year – September 20, 2011
American Customer Satisfaction Index: Apple Mac dominates for seventh straight year – September 21, 2010
ACSI: Apple Mac again leads Windows PCs by wide margin in consumer satisfaction – August 18, 2009
Study: Apple beats Dell and HP in customer satisfaction – June 26, 2009
J.D. Power: Apple iPhone ranks highest in smartphone customer satisfaction – April 30, 2009
Survey: Apple Mac users report highest level of satisfaction by far – February 19, 2009
ChangeWave: Apple Mac holds its corporate share; clearly leads in corp customer satisfaction – December 31, 2008
ChangeWave: Apple iPhone’s ‘very satisfied’ rating more than double that of RIM’s BlackBerry Storm – December 22, 2008
J.D. Power: Apple iPhone ranks highest in business wireless smartphone customer satisfaction – November 06, 2008
ACSI: Customer satisfaction rockets for Apple’s Mac; rest of Windows PC industry drops again – August 19, 2008
ChangeWave: Mac OS X Leopard satisfaction far outpaces Vista; Apple Mac strong despite PC slowdown – March 26, 2008
ChangeWave: Apple iPhone maintains big lead in customer satisfaction; top choice among likely buyers – February 07, 2008
ChangeWave survey shows big Apple Mac sales, very high Mac OS X Leopard, very low Vista satisfaction – January 17, 2008
ChangeWave: Apple’s iPhone races to huge lead in customer satisfaction – October 18, 2007
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – September 18, 2007
Survey: Apple iPhone nabs unprecedented 92% satisfaction rating (plus likes and dislikes) – August 16, 2007
Study: Apple iPhone owners ‘off the charts’ satisfied with device – July 13, 2007
Microsoft’s customer satisfaction drops following Windows Vista launch – May 17, 2007
Apple’s secret ingredient? A large group of very satisfied customers – April 10, 2007
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – August 22, 2006
Apple Computer tops PC satisfaction study – August 15, 2006
Apple Mac desktops, portables top PC Magazine’s 2005 Reader Satisfaction survey – August 24, 2005
Apple continues to lead in customer satisfaction, Dell loses more ground – August 16, 2005
Apple Macintosh leads in personal computer customer satisfaction – August 24, 2004
Apple Macs top PC Magazine’s ‘17th Annual Reader Satisfaction Survey’ – August 10, 2004
#9. Samsung (67/100)
Web Support: samsung.com/us/support/computing/windows-laptops
Phone Number: (800-726-7864 (8 am – 12 pm ET Mon-Fri, 9 am – 11 pm weekends)
TSS_2017_report_card_SAMSUNG
Key Takeaways: When we called Samsung’s phone line, we kept getting routed to smartphone support, even though we asked for help with our laptop. When we finally reached the right people, two out of three answers were wrong, with reps unable to understand the company’s own software.
Samsung Tech Support 2017 Report Card
Nuff said FU ScamScum
From the source article:
The Losers
Bringing up the rear are Asus, Samsung and MSI. Asus‘ live chat and website were especially disappointing. Seemingly still shell-shocked from its exploding-phone debacle, Samsung‘s support line kept mistaking our Notebook 7 spin for a Galaxy Note 7. And MSI‘s tech-support reps were shockingly unfamiliar with their company’s products.
yes, but will it still be for FOURTH ? at least when it comes to in-store service
interesting headline
“Apple Retail Ends Genius Training in Cupertino, Moves to In-Store Web Seminars”
so we have the worlds wealthiest company cutting corners again. not a good trend