“Samsung killed the Galaxy Note 7 smartphones this week after the devices continued to burst into flames,” Brian X. Chen And Choe Sang-Hun report for The New York Times. “But the tech behemoth has not extinguished scrutiny over its safety record.”
“The South Korean manufacturer, which makes an array of consumer electronics, including kitchen appliances and television sets, is in the middle of juggling other safety problem,” Chen and Sang-Hun report. “Those include a recall in Australia for more than 144,000 Samsung washing machines that were prone to causing fires, and a potential recall of defective laundry units in the United States.”
“Over the years, Samsung has faced other safety situations that have resulted in regulators taking action. The larger incidents include a 2003 recall of 184,000 microwave ovens in the United States, and 210,000 refrigerators in South Korea in 2009,” Chen and Sang-Hun report. “There have been other smaller recalls, including one in 2009 of about 43,000 microwave ovens in the United States because of a shock hazard and 20,000 washing machines in 2007 because of a fire risk.”
“People who have faced safety hazards with Samsung kitchen and home appliances said they frequently had to jump through hoops to get replacement products or refunds. To them, Samsung’s bungled handling of the Galaxy Note recall this week was not surprising,” Chen and Sang-Hun report. “The panoply of other Samsung product recalls shows that the Galaxy Note 7 fiasco was not an isolated case, though it was the company’s largest by far, with more than 2.5 million devices. Combined with Samsung’s often bureaucratic process for rectifying these consumer issues, it raises questions about whether the company prioritized profit over customer safety.”
Read more in the full article here.
MacDailyNews Take: Samsung had no clue what caused their products to explode, yet shipped replacements anyway, assuring their customers the products were safe.
If some people hadn’t noticed it by the way they slavishly ripped off Apple’s patented IP and designs, maybe this’ll finally wake them up to the fact that Samsung is a crooked company unworthy of patronage.
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