“Apple plans to provide a full repair service in Russia for all iPhone damages as the result of a lawsuit filed by a dissatisfied customer, the Vedomosti newspaper reported on Tuesday,” The Moscow Times reports. “The company is considering building a centralized repair center dedicated to full-service production, according to an unidentified source close to the company.”
“The decision comes after a lawsuit was filed against the company by Russian iPhone owner Dmitry Petrov in June,” The Moscow Times reports. “Petrov refused to pay extra to get his already warranted device exchanged through an outside provider, refused to get his device exchanged for a new one, and refused to use the services of an outside center for an extra fee of up to 30,000 rubles ($469). Instead, he sued Apple for violating consumer rights and asked for the necessary smartphone replacement screens to be available in Russian service centers.”
“It is not known when Apple’s centralized repair center will open, but it will be expensive,” The Moscow Times reports. “One unidentified employee of an Apple partnership corporation told Vedomosti that he believes it will cost between $1 and $2 million.”
Read more in the full article here.
MacDailyNews Take: $1 and $2 million? How will Aople ever afford that?
“refused to get his device exchanged for a new one”
Absolutely no way to make this guy happy. I have a better idea. Give him back all his money and get rid of him. Sounds like the fool broke his screen and now wants the world to know what an a$$hole he is.
he was bring a ass hole. sound like Apple was trying to help him yes they should refunded his money and told he to buy a Android phone and been done with him
He was eligible for warranty repair, but there was no Apple service centre, so the third-party repair store charged him $469 for that warranty service.
Would you gladly pay $469 in order to get a “free” warranty replacement or repair?
Isn’t it wonderful when people get so full of themselves and dump on other people, without a clue with regards to the facts?
There is no room in the comments for facts, only reactionary ignorance.
Apple not having proper service centre is some regions damages the company since there is no way to officially fix your phone after the warranty ends.
During the warranty Apple just replaces troubled device with a new one instead of fixing it. Generally it is not an issue, but once the warranty is expires you will have to buy whole new iPhone if something goes wrong with it, or, at best carry expenses to send your phone abroad in hope to fix it there.
So yes, Apple should build actual repair centres in all major markets; Apple’s move in Russia is in the right direction.
“Ask not what APple can do for you, ask what you can do for Apple”
There happy now?
in the US, if you break your screen you can get it replaced for a fee. If you have Applecare I believe it’s $99. In many other countries you can’t even get it replaced at all. You have to replace the entire phone for an enormous fee, even when you have purchased Applecare. It sucks. That’s what happened here.
“iPhone, not strong like Russian bear!”