“Does your MacBook Pro freak out with distorted graphics or randomly restart?” Alex Heath reports for Cult of Mac. “Then you’ll want to take advantage of Apple’s new repair program.”
“After deeming that a ‘small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts,’ Apple will start fixing parts for free on select MacBook Pro models,” Heath reports. “Apple will repair any MacBook Pro purchased between February 2011 and December 2013. The program covers Retina as well as non-Retina models.”
“Any Apple authorized service provider, not just Apple’s own stores, will do the repairs,” Heath reports. “You can check your MacBook’s eligibility on Apple’s website.”
Read more in the full article here.
MacDailyNews Take: The European Union ought to be footing the bill.
Related articles:
Widespread 2011 MacBook Pro failures continue: Class action lawsuit to be heard by judge in April – January 30, 2015
Apple wins dismissal of lawsuit over MacBook logic boards – January 9, 2015
Apple hit with class action lawsuit over 2011 MacBook Pro defect – October 28, 2014
This sounds so much like the issues I had with my 2006 2.0 GHz iMac Core Duo.
Thankfully my 2012 Macbook Pro 13″ is not on the list, meaning there are no reported problems.
From seeing MacBook Pro graphics comments elsewhere, it is easy to see that faulty graphics go beyond what I saw listed by Apple today.
Particularly the mid-2010 MBPro is not listed, but one person in business reported 20 MBPs with those problems.
Yes! Thank you for finally waking up Apple! My starving son may now have a real computer again, not a brick.
What kind of a pussy one stars a post like mine where Apple is doing the right thing for their MAJOR screw-up. Some of you people are beyond the pale.
It’s probably because you don’t take care of your child.
Well, he is 24 now, not much of a child.
Starving College Student… Putting it out there.
Barely a week ago I used the 2011 MBP issues as an example where Apple needed to spend more of their massive cash hoard toward supporting customers, especially ones who buy their top-of-the-line models. So, good on them, it took longer than it should’ve but I’m glad to see plans were already in the works.
I spent $310.00 in September on this very issue for my late 2011 macbook pro. Despite all my protestations and showing of evidence and online examples, this was the best they would do. Kind of acted like they were doing me a favor rather than charging me the usual $1200 for a new logic board. I always suspected the person helping me really knew the truth. Glad to see nobody else will have to go through such nonsense.
Be sure to check with them about getting a refund. If your repair was related to this (most likely was), you’ll get a refund.
Yes, Thank you I have a call scheduled this morning at 7:45. Hope it goes well for me as well as all others who have paid
Just spoke to an Apple Customer relations representative. She gathered all the information needed and says she is going to start the refund process. Through the years of owning several Apple computers, iPhones, iPads etc… there have been a couple of bumps in the road along the way, but I have to say they pretty much always have made things right. Nobody else in any industry has come close.
Update: she just called back, check is on the way, 4-6 weeks.
here is the link to the program
http://www.apple.com/support/macbookpro-videoissues/
Good luck to all who need this
It’s about time, Apple.
I use a 15-inch, Early 2011 MacBook Pro as my main work and personal computer. So far no problems. Crossing my fingers as I just spent $800 upgrading it.
Good to see Apple finally starting this program.
Same here. I bought the 2011 15″ MBP upon release, so mine is one of the early units. It has thus far, been flawless – never having any kind of graphical anomaly. I hope that continues to be the case as when I started reading these reports, I started getting concerned. Good to know there’s a safety net, as I have no intention of buying one of the newer, glued-together models, with fixed memory.
There are people who have been genuinely suffering and deserve a decent product from the hard earned dollars they spent on it. Surely there aren’t people out there that honestly believe that it’s somebody else’s fault that Apple is fixing them. In fact way to go Apple! Kudos to you for taking care of your customers!
My February 2011 Macbook Pro had the Logic Board replaced — Twice. Everyone at the Apple Store was very helpful. I am posting here, as some may question if this was some overblown media issue. The fact is that the 2011 Macbook Pro (specifically the logic board) was “defective” (for lack of a better word). I know that. Apple Store employees know that. I am thankful that Apple is now supporting those customers who may have felt ignored . . . People who spend over $2000 on a 15″ Macbook Pro are loyal customers. They just want to be treated fairly . . . Thank you Apple for addressing this– now we can move on to your next great product.
Interesting.
I have one late 2006 17″ MacBook Pro, one late 17″ MacBook Pro, one mid 2010 13″ MacBook Pro and one 2013 13″ MacBook Pro.
All are working perfectly, replaced the battery on the 2006 one and upgraded all to either hybrid HD/SSD’s or SSD’s.
Dropped the 2009 17″ from 5′ onto concrete sidewalk (a strap broke on the non padded backpack I was carrying it in). All that happened was a little dent in the left rear corner.
Why I love my Macs…=*^)
My 2009 MacBook Pro has been flawless as well, but the 2011 MacBook Pros were not designed well. Widespread and inherent design defect, which is why Apple is finally making it right. Thank goodness.
Thankfully mine is a 2012 Mid MBP is not listed but the Retina MBP 2012 is. Hopefully it will not give any problems going forward too.
Hey everyone,
I am very happy about this. I have a 2012 MBPrd that has “this problem”. I replaced it with an newer model that does not have it and I was in the lucky position to buy a new one, but for those who bought a potentially bad product and had no opportunity to replace it this must have been a shock. I will post back to let you know how it goes.
Today I got mine back with a free logic board replacement. It now works again. A MBP I nearly threw away because it no longer functioned.
I know many hear believe the complainers to be nagging people but this dies not have to be the case.
I see people praising Apple for this; but I think it’s a real shame it took a freaking class action lawsuit to convince Apple to do the right thing.
http://appleinsider.com/articles/14/10/28/apple-hit-with-class-action-lawsuit-over-2011-macbook-pro-graphics-failures
Finally!
Apple is the richest company in the world and they took 4 years to address this issue, only doing it after they got hit with a class-action lawsuit, and it’s because of this that me and every other MBP2011 sufferer lost faith in Apple and will always be wary of every MacBook Pro ever again.
Maybe they were really working hard to correctly fix this widespread issue, but the way they handled everything and instructed their Genius staff to deny it, they sure DIDN’T LOOK LIKE THEY WERE, and we’ll never know.
I hope the new open Apple is more honest and communicative when the next widespread MBP defect hits them.
They need to do this for my iMac