“iOS 7 will have a different interface, along with a slew of new features and tweaked ways of doing things,” Silverman reports. “While techies and Apple fans know this is coming, a huge number of folks who own iPhones, iPads and iPod Touches and who do not obsessively track geek news are going to be taken by surprise.”
Silverman reports, “Even if Apple accompanies the on-phone iOS update notification with detailed warnings that iOS 7 is more than just a software tweak, the clueless are likely to be freaked out. As a result, Apple has started training its support staff to handle what I’ll call iOSTSD (iOS Traumatic Stress Disorder).”
Read more in the full article here.