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Did your Apple Lightning to 30-pin Adapter box arrive empty, too?

Friday, October 12, 2012 · 3:24 pm · 33 Comments

Multiple MacDailyNews readers are telling us that they have begun to receive their Apple Lightning to 30-pin Adapter boxes.

Oh happy day! But, wait!

After prying them open, they found nothing but the packing list and a plastic covered cardboard insert and a hole ripped in the plastic where the adapter should have been.

Every affected buyer who called Apple Support (1-800-676-2776) were told their orders would be fulfilled again and that Apple would be disputing the issues with UPS and/or other postal carriers.

According to Apple customer service representatives, affected customers will be placed at the head of the line for these adapters since they are in heavy demand and backordered.

Did your Apple Lightning to 30-pin Adapter box arrive empty?

[Thanks to MacDailyNews readers too numerous to mention individually for the heads up.]

Categories: News

Tags: Apple Inc., Apple Support, crime, Lightning to 30-Pin Adapter, UPS

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Comment Feed

33 Comments

Bongo

Friday, October 12, 2012 - 3:26 pm · Reply

Aaaaandd….cue adapter-gate.
- Laughing_Boy48
  
  Friday, October 12, 2012 - 5:00 pm · Reply
  
  You know, this would never have happened if Steve Jobs was alive. It’s Tim Cook’s fault and all the more reason to cut Apple earnings estimates. I expect a personal apology from the CEO. First, my street wasn’t shown on Apple Maps and now an empty box. If this doesn’t point to a general Apple decline, then nothing does.
  
  /s
  - James
    
    Saturday, October 13, 2012 - 1:34 am · Reply
    
    Perhaps, but lets not throw stones.
    
    It has to do with QA and manufacturing.
    
    Perhaps the chibese kids/children just forgot to press the right button.
    
    Is Cook responsible for Foxconn? Or is he just an “enabler?” Does being an enabler make you responsible.
    
    Can you visualize Strve flying to China, marching into the Foconn CEO’s office, TOWERING over the little guy and yelling, “W T F! Are you on acid or something?!!”
    
    I can.
    - James
      
      Saturday, October 13, 2012 - 1:36 am · Reply
      
      Oh.. And I still can’t type on my iPhone.. Go figure…
    - Varth Dader
      
      Sunday, October 14, 2012 - 10:21 am · Reply
      
      James, “/s” means his post was sarcastic, in its entirety.
Pirate

Friday, October 12, 2012 - 3:32 pm · Reply

Adapter was inside the box when it arrived on Weds.
Monty Python

Friday, October 12, 2012 - 3:34 pm · Reply

Those responsible for sacking the people who have just been sacked, have been sacked.
Dave Marsh

Friday, October 12, 2012 - 3:50 pm · Reply

My two adapters arrived in normal packaging with no issues.
1Racer

Friday, October 12, 2012 - 3:51 pm · Reply

Has anyone else received a new iPad with the box empty? I did. /s
- Randian
  
  Friday, October 12, 2012 - 5:47 pm · Reply
  
  Speaking of empty boxes . . . I have a truckload of Britney Spears CD’s for sale.
  - kingmel
    
    Friday, October 12, 2012 - 6:29 pm · Reply
    
    I hope that someone paid you to take them…
Agent Provocateur

Friday, October 12, 2012 - 4:00 pm · Reply

What can brown do for you?

More great customer service in the post Jobs era. Nothing like delighting a customer.
- Gm
  
  Friday, October 12, 2012 - 4:27 pm · Reply
  
  So does the story mean that product is being stolen before it ships from China or is it being stolen while UPS handles it? Strange.
  - Cubert
    
    Friday, October 12, 2012 - 4:57 pm · Reply
    
    Yes. In route most likely.
    - FTB
      
      Friday, October 12, 2012 - 8:52 pm · Reply
      
      This may not be UPS/FedEX
      I just finished a CBP citizen’s academy (very fun and informative) we were told of a recent incident involving goods being stolen similar to this. The product left the plant via 3rd party shipper, put on a boat/plane and shipped to US, goes through customs, transfers to 3rd party shipper to carrier. (UPS/FedEx doesn’t exactly pick up shipments at the port)
      
      it was the 3rd party shippers stealing the items inside. in this case, it was on the origin side. (was in UK in the incident)
      they took the product out of the boxes, and inserted fakes so when it would go through customs it would “pass” inspections.
      
      Apple/UPS/FedEx are probably not to blame. (odds are a 3rd party IMO)
      
      the plastic wrap inside being ripped, it’s theft. not a mistake… Apple shouldn’t take any blame over this. (although someone will blame apple anyway)
David

Friday, October 12, 2012 - 4:12 pm · Reply

My adapter arrived yesterday. Seems to work just fine. No problems here.
Macrunner

Friday, October 12, 2012 - 4:13 pm · Reply

The two I ordered showed fine on Wednesday.
Marty

Friday, October 12, 2012 - 4:16 pm · Reply

Sounds like UPS delivered the packaging for the future re-furbs or something.
macaholic

Friday, October 12, 2012 - 4:22 pm · Reply

Enjoying the surprise 2 for 1 offer from Apple!
Brando

Friday, October 12, 2012 - 5:01 pm · Reply

Reminds me of the time we received about 20 MacbookAirs on a pallet. We signed for it and let the delivery people go. Started to cut open the package and unload the boxes from the pallet to take them inside when we got to the last 5 on the bottom to find empty boxes. Seems that the robbers flip the pallet over, cut the shrink rap just a little bit to get the wooden pallet out, then steal from the bottom boxes. Then put the pallet back in place, shrink rap just the bottom part to hold the top to the bottom, flip it over, and continue to ship the stuff. Large groups of orders sometimes get shipped to the US on a pallet this way until the reach the US, then the pallet is cut open and then the individual boxes is delivered. What could have happened is that the bottom row of boxes got robbed. Where this happens could be in the States, but most likely in our case it was before the pallet left China, and probably the same here.
- Greg L
  
  Friday, October 12, 2012 - 5:32 pm · Reply
  
  Nice to know. Thanks, Brando.
x

Friday, October 12, 2012 - 5:39 pm · Reply

Damn. Just bought my adapter from a guy wearing brown. Got a great deal on it. And green, too, as in no wasteful packaging.
Altos

Friday, October 12, 2012 - 6:04 pm · Reply

Apple has a history of giving a lot of attention to packaging. Perhaps so much so, that they forgot to put the product in. You have to be very precise when you give instructions to your foreign workers because they cannot be expected to have common sense. If the “put the product inside” step is not explicitly stated, you can expect a lot of empty boxes going out.
- kingmel
  
  Friday, October 12, 2012 - 6:31 pm · Reply
  
  “…and a hole ripped in the plastic where the adapter should have been.”
  
  Does that sound like Apple’s supplier forgot to put the adapter in the package? Or does it sound like someone ripped them off before closing the box or somewhere in the chain of delivery?
SnidleyZune

Friday, October 12, 2012 - 6:04 pm · Reply

Your holding the box wrong. I stupid isheep
- AdamChew
  
  Friday, October 12, 2012 - 6:30 pm · Reply
  
  Kind of sad to see a troll lurking in a apple centric site. Wait is it an Apple centric site or just another one which is tech centric.
  
  Macdailynews ha, I knew you but alas I have forgotten who you are.
Jim

Friday, October 12, 2012 - 9:02 pm · Reply

I have an empty box. It looks like the Apple logo was hand drawn, and the text describing the cable “inside” as being a Lightning to 30-pin adapter also looks hand-written. Think this will get me a free replacement?
- FTB
  
  Friday, October 12, 2012 - 9:18 pm · Reply
  
  LOL
  
  if it works… I’m off to create my own box.
  hey…. I have a ton of those white Apple stickers that come in all Apple products. I’ll toss them on the box for added effect.
Now, Now...

Friday, October 12, 2012 - 9:52 pm · Reply

I searched the app store and can’t seem to locate the ‘Find My Lightning to 30-pin Adapter app? There’s an app for that, right?
- KarlV
  
  Saturday, October 13, 2012 - 4:32 pm · Reply
  
  There is always an App for that.
Frank

Friday, October 12, 2012 - 11:15 pm · Reply

Rumour has it the adapter was using Apple Maps; never made the render-vous with the box.
- Frank
  
  Friday, October 12, 2012 - 11:16 pm · Reply
  
  rendeZ-vous
Greg Lefevre

Sunday, October 14, 2012 - 12:21 am · Reply

240 of them on eBay just now.
Good price, too.
(Mine arrived ok, from Apple.)