“Fair or not, it’s hard not to fantasise about another course of events where, in advance, a less apologetic Tim Cook letter would have told Apple customers of the ‘aspiring’ state of Apple maps and encouraged them to keep alternatives and workarounds in mind,” Gassée writes. “We’ll never know how Apple shares would have behaved, but they certainly wouldn’t have gone lower than they stand now – and Apple’s reputation as a forthright, thoughtful company would have been greatly enhanced.”
Gassée writes, “One is left to wonder how such a hot issue, Apple maps v Google maps, wasn’t handled with more care – before the blowup. And why, with inevitable comparisons between an infant product and a mature, world-class one, the marketing message was so lackadaisically bombastic… And last, the CEO. Was trust in his team misplaced or abused? Were the kind of checks that make Apple’s supply chain work so well also applied to the maps product, or was some ill side-effect of team spirit at play, preventing the much-needed bad news to reach the top?”
Read more in the full article here.