Comments on: Apple CEO Tim Cook hits ‘grand slam’ with Maps apology

By: hoffbegone

hoffbegone — Mon, 01 Oct 2012 13:09:56 +0000

Something government can learn from the private sector. There are politicians (ie public/community leaders) eager to cast stones, and they do.

By: GM

GM — Mon, 01 Oct 2012 00:45:17 +0000

Seems like you think you’re always right King. You preach “your take” on everything Apple constantly with no objectivity. You are always the “last word” on anything Apple. Everyone else is wrong King. A bit arrogant are ya King? But you do call yourself “King”! I guess that says it all.

By: LidPhones

LidPhones — Sun, 30 Sep 2012 21:57:14 +0000

Great move Tim. Shows that Apple is working on updates and they care about making the app better.

By: kingmel

kingmel — Sun, 30 Sep 2012 20:34:41 +0000

GM: “[Apple] will improve but never catch up with Google maps.”

On what basis can you reasonably make that assertion? Some claimed that Apple couldn’t make a better OS, or portable digital music player, or smartphone, or tablet, either. But they did. Not everything that Apple hits is a home run. But your lack of confidence in Apple’s ability to beat Gogle at their own game is unwarranted.

Your overall post isn’t too bad except for your annoying use of the fanboy terminology. There are relatively few fanboys in the true (negative) sense.

By: MacRaven

MacRaven — Sun, 30 Sep 2012 18:58:11 +0000

I keep waiting for Ballmer’s apology for 31 years of computing Hell.

By: MacRaven

MacRaven — Sun, 30 Sep 2012 18:55:33 +0000

Worked perfect for a scenic drive using the lesser highways for a long trip yesterday to 3 separate cities hours apart. Never lost connection in the winding hills either.

By: GM

GM — Sun, 30 Sep 2012 18:43:50 +0000

Jobs is dead. Quit living in the past. Get a life. Apple fucked up. They realize it, finally. Heads should roll. But won’t.They will improve but never catch up with Google maps. Before long (now for some) fanboys will claim Apple’s maps are really different and great. Jobs had has mistakes but rarely even admitted it. His personality. Cook is a mere mortal and understands its better to acknowledge,fix and move on. Well except for Browett. And I think Browett is a huge mistake going forward. Do not mess with the customer. Browett is still there so look for small changes that will hurt Apple. He needs to go. I think the maps issue will die down some and fanboys will settle for something from Apple maps. They had better keep Google maps for quite a while for the rest of the world. By the time the iPad mini arrives in the next few months or weeks maps will be a small thorn in Apple’s foot. The mini will remove the thorn and make everything better. I have hope that Tim Cook will do a better job going forward. I believe he is well suited for inventory control I’m hoping that he can manage the whole company better. Browett needs to go Tim. And you know, Browett might just “resign” somewhere down the road. I’m long AAPL as an investor and user and professional for many decades.

By: ppctyler

ppctyler — Sun, 30 Sep 2012 07:54:20 +0000

Really Gary? Name one. Definitely not Samsung!

By: Mr. Potter

Mr. Potter — Sun, 30 Sep 2012 07:18:25 +0000

“Had they not done the maps shit an apology would be unnecessary.”

Well that is the very nature of apologies, isn’t it?

By: Hun

Hun — Sun, 30 Sep 2012 07:11:11 +0000

I love how we’re piecing Rorschach’s identity together slowly. Keep flapping sir.

By: Jaime

Jaime — Sun, 30 Sep 2012 05:29:48 +0000

Well said. It takes an awfully big person to come out like that and apologize. It would work wonders if other companies who make honest blunders applied too. Tim’s apology was a breath of fresh air, especially from a company as big and powerful as Apple. That’s the reason why I have gone with iPhone.

By: Gary J.

Gary J. — Sun, 30 Sep 2012 01:51:04 +0000

Cook joins 100′s of CEO’s who do care for their customers and who have posted public apologies. Caring for your clients is not exclusive to Apple Inc. Come on people there is life outside Apple Inc.

By: Karl Snow

Karl Snow — Sat, 29 Sep 2012 23:16:19 +0000

Summa summarum:

Game changer in Map programs is turn-by- turn: Apple delivered with IOS6, thank you.

Needed (reliable):
1. siri, find me a gas station on the way
2. ….or find me a place to eat on the way, Burger King anyone
3. ….or find me a hotel on the way or at my destination
4. ….or Siri, drive home, to John Andersson or to my hotel
5. etc etc

By: GM

GM — Sat, 29 Sep 2012 23:06:10 +0000

Had they not done the maps shit an apology would be unecessary. Quit making excuses. They fucked up. No excuses please. Can you say Beta? That would have eliminated most of the negativity about an obviously flawed and stupid release. Quit making excuses and blaming everything and everybody else for Apple’s fuck up. The attention should be on the release, not on an apology. Hell, even Apple realizes they screwed up.

By: Gingertech

Gingertech — Sat, 29 Sep 2012 22:10:40 +0000

What I want to know is where was this problem in all the prerelease builds of iOS 6? If this was as big of problem as everyone wants to make it out to be, (I love the new app, haven’t had any problems) why didn’t this show up. Why didn’t developers go “apple you really screwed up on this one.” Why is this only a problem after millions of people get it?

By: The Other Steve

The Other Steve — Sat, 29 Sep 2012 21:45:17 +0000

Just fix whatever others seem to be having problems with.
For me, it’s been flawless. Thanks for a great app Apple!

By: Karl Snow

Karl Snow — Sat, 29 Sep 2012 21:06:03 +0000

I have been “enjoying” reading about the so called Map-Gate problems since IOS6. Some good but mostly bad stories, but mostly unimportant. I especially like stories like this: look, where is my town? I can´t find it in Maps, and… the satellite pictures show just clouds where my town is. Terrible. Not acceptable, bad Maps and Apple! …and that in England where it’s rainy/cloudy most of the time! Apple screewd it great they say.
Should one wonder it shows some clouds in UK sometimes? And then there are stories of people not finding their Burger Kings. What a pity.

I have been travelling in Sweden since upgrading my 4S to IOS6 and “testing” the turn-by-turn of the new Maps against my top of the line Garmin. It’s been fantastic, a totally new and a much better Maps than before. Yes, I had bought GPS from Garmin because the old Maps did no turn-by-turn before IOS6, that’s simple. But now I don’t use my Garmin anymore or my TomTom (other car). When comparing my IOS6 Map program to my Garmin it has been a lot more reliable than my Garmin GPS. My tightly scheduled meetings would have been a disaster without the new Maps in IOS6! Gothenburt is truly a disaster to drive in without any GPS, a reliable one that is.
My biggest surprise has been that my Garmin has shown a lot more faults on multiple of occasions (up to x4 fold) compared to my IOS5 Maps in just short trips, especially while driving in Gothenburg Sweden.

I have especially enjoyed driving through the tunnel system in Gothenburg when most of the time Garmin lost satellite connection but my iPhone made it smoothly through them, without any pop-ups of any satellites missing. And the Maps don’t show so much clutter, almost a distraction sometimes, while driving. But on the other side, less is not always better. You should have more options what the screen shows. I bet we will in time.

But looking for any gas stations, pizzas or the likes has not been a reliable experience. Even standing outside of a gas station Maps/Siri recommended a gas station some 2 miles away. Well, that part of Maps is a total miss at least in Sweden. Even looking for an Apple related store it found one in Täby Stockholm some 400 miles away.

Has anyone anytime before had a perfect experience with any of their GPS´s? He’s a liar who says so, I think we all now that. Should Apple Maps be?

By: Rohin

Rohin — Sat, 29 Sep 2012 20:49:03 +0000

Apparently a lot more fallible under cook…

By: Don Funk

Don Funk — Sat, 29 Sep 2012 20:00:08 +0000

By: Bob

Bob — Sat, 29 Sep 2012 16:25:48 +0000

Now Watch for the Google shorts as Apple mapping updates that fix the problem!

By: Ralph M

Ralph M — Sat, 29 Sep 2012 15:57:26 +0000

By: The Difference

The Difference — Sat, 29 Sep 2012 15:36:11 +0000

When Apple makes a public apology, they actually move forward quickly to rectify the problem. That’s why I’m not worried at all about “Maps”, I guarantee a year from now the App will be indispensable!

By: silverhawk1

silverhawk1 — Sat, 29 Sep 2012 15:08:23 +0000

And you are a constant troll.

By: Critic2

Critic2 — Sat, 29 Sep 2012 15:02:04 +0000

AAL did not drop because of maps. It dropped because the big shareholders always trade AAPL like this at an iPhone launch. They take short positions, then start selling shares to lock in gains, especially this week as it is end of a quarter.

Not only did they lock in existing gains, they make money on the short positions as well, and then can also go long again at a lower price.

This had nothing to do with any actual business issues at Apple. It is purely stock trading related

By: VCB

VCB — Sat, 29 Sep 2012 12:59:08 +0000

“Them’s fight in’ words, varmit”

By: Producer James

Producer James — Sat, 29 Sep 2012 07:53:34 +0000

It’s good that Mr. Cook saw the errors in the app and acknowledge it. He didn’t blame anyone else for this mistake and admitted their was a problem. The App Store has other apps you can use in the mean time until Apple gets theirs product working better. In a world where everyone blames someone else for their failures it’s refreshing to see a company do the right thing and admit to it and tell their customers they will make it better. I respect that.

By: Mr. Potter

Mr. Potter — Sat, 29 Sep 2012 06:42:28 +0000

“Some of us run companies.”

So does Steve Ballmer. I’m not taking his advice either. I don’t like it. I don’t like it a lot.

By: Matthias

Matthias — Sat, 29 Sep 2012 04:46:27 +0000

Apple’s map is good. Yeah, I said it. I have been badly directed to three different closed Burger Kings while toting around a hungry toddler by google maps. I have also almost collided with other cars following along on google maps, I have been in the middle of Oregon high desert looking for a “Fred Meyer” only to be directed to corporate head quarters hundreds of miles away. The same happened with “Hotdog on a stick”. Apple’s 3d view looks a little weird compared to Actually flying over stuff. But it is also way cooler than a flat photo glued to a topo from one angle. This is Apples first crack and is better than what google offered when the stole the idea from mapquest 10 years ago. Google maps; who needs you….

By: kingmel

kingmel — Sat, 29 Sep 2012 04:43:20 +0000

Agreed. Cook’s apology was masterful. People who seek this as a weakness are mistaken. Only the arrogant refuse to believe that they are never wrong in a significant enough way to warrant an apology.

Good show, Tim! We cannot expect perfection from Apple because it is a company staffed by fallible human beings. The best that we can hope for is that Apple strives for perfection and attempts to learn from its inevitable mistakes.

Let he or she who embodies perfection cast the first stone.

By: breeze

breeze — Sat, 29 Sep 2012 03:16:52 +0000

Apple hts Grand Slam with a Universally Acclaimed technological gem and engineering masterpiece – iPhone 5.

The sale numbers will silence the over hyped maps distraction.

By: breeze

breeze — Sat, 29 Sep 2012 03:08:47 +0000

Helllo? The iPhone 5 is the best engineering feat of any other phone or electronic devise anywhere – are ignoring that because of a fucking user upgradable app that is still a swan?

Youbsound like you just got into Apple, it’s volatile because of gamers, everyone games it but , getvsome Rolaids if you’re in, but you’ll be at 900 beforebyou know it and so will Apple.

By: breeze

breeze — Sat, 29 Sep 2012 03:04:07 +0000

And a much nicer looking, feeling and funtional one at that which will measure up to any, very soon

By: breeze

breeze — Sat, 29 Sep 2012 03:01:22 +0000

Right and it’s only an app after all

By: omalansky

omalansky — Sat, 29 Sep 2012 03:00:01 +0000

So now people who live in big cities are the “metropolitan elite”? Will this childish, “us against them” thinking never end?!

By: breeze

breeze — Sat, 29 Sep 2012 02:59:44 +0000

Each one in it for their agenda – think different

By: omalansky

omalansky — Sat, 29 Sep 2012 02:56:53 +0000

Owning a car does not a race car driver make.

By: omalansky

omalansky — Sat, 29 Sep 2012 02:56:07 +0000

I knew that.

By: mountainprepper

mountainprepper — Sat, 29 Sep 2012 01:47:55 +0000

I just don’t get it…

The new maps have been more accurate, faster, and far easier to use (love that vector mapping) than the former slow, often impossible former maps app.

For how I use this product I have enjoyed an IMPROVED user experience.

By: silverhawk1

silverhawk1 — Sat, 29 Sep 2012 00:19:15 +0000

PP le troll

By: Richardo

Richardo — Sat, 29 Sep 2012 00:13:07 +0000

Maps is here times faster than the droid version in a drag race with my biz partners, I’m impressed!

By: TealC

TealC — Sat, 29 Sep 2012 00:08:01 +0000

My thoughts exactly.

By: 5$Iloveapplelongtime

5$Iloveapplelongtime — Sat, 29 Sep 2012 00:07:06 +0000

I think it’s gone. Where are we? In limbo. It’s getting dark.

By: TealC

TealC — Sat, 29 Sep 2012 00:06:24 +0000

My joints exactly.

By: Re do this

Re do this — Sat, 29 Sep 2012 00:01:48 +0000

The only time I found Street view cool was to look at childhood neighborhoods. Reminisce a little bit where I grew up at. Other than that no biggie. Maybe if it was implemented in a little more like Android phones maybe then I would of liked it. Like I guess it gives you street view when you arrive at destination. But to never really have had it makes it no biggie to me. Of course it has been in iOS Google maps but I never use Google maps because it was useless to me. With no turn by turn.

By: disposableidentity

disposableidentity — Fri, 28 Sep 2012 23:41:23 +0000

Some of us run companies.

By: Now, Now...

Now, Now... — Fri, 28 Sep 2012 23:22:41 +0000

Hmm, it’s 7:25 pm Friday, September 28, 2012 and the post and your reply is still here… 5, 4, 3… still here! 2, 1… still here! Maybe we should have a count up since your count down is done with, huh? 1, 2, 3, 4,, 5, 6, 7, 8, 9… nope, everything still here.

By: Hg Wells

Hg Wells — Fri, 28 Sep 2012 23:10:41 +0000

By: ApplePi

ApplePi — Fri, 28 Sep 2012 23:06:16 +0000

Even so, there’s room for humility (humbleness is NOT a word in original article)

By: twilightmoon

twilightmoon — Fri, 28 Sep 2012 23:04:01 +0000

Another way to look at this.

Apple felt strongly enough about its customers and their privacy that they were willing to risk the public embarrassment and damage to their brand and loss of sales of their number 1 product that went along with removing the google maps from their products.

By: Rorschach

Rorschach — Fri, 28 Sep 2012 23:01:29 +0000

You only have to look at the crap satellite imagery for the town I live in, in North Wiltshire, UK, compared to the Google version, to see how poor the source mapping is for iOS mapping, and in the town centre there are a number of shops marked that are either in totally the wrong place, or have never existed, and a national cycle route, in existence since 2000, isn’t even shown. These are not minor flaws. Unless you are one of the metropolitan elite who couldn’t give a fuck…