Some salient quotes from McNamee:
• I think Apple’s the most amazing thing I’ve seen in 30 years of covering the tech industry.
• [Apple] are the whole package… [It’s] an extraordinary thing for shareholders and, from a regulatory point of view, a little scary.
• Now [Apple is] trying to slow down Web applications on their platform; what’s called HTML 5… and you look at that and you go, guys, why are you doing that?
MacDailyNews Take: McNamee never gives any proof to back up his statement above and, we just checked, Web apps work just fine on our iPhones and iPads, thanks.
• When I look at Apple today, I see them doing crazy things like they laid off a ton of people who worked in the Apple Stores. The retail experience went down the toilet the next day, to the pint where there was this huge backlash and they were forced to rehire some of the people. And I’m sitting there saying, excuse me, why are you trying to cut costs? You’re the highest margin hardware business in the last 25 years, what exactly is wrong with your model? I look at Apple and… as a shareholder, it’s amazing, there’s nothing competitive with them at all today, but they are, already – it’s so quick after Steve died! – they’re already doing the things you would expect a dumb monopolist to do…. Which is to say, arbitrarily cutting costs on services that are part of your brand. I mean, they’re harming the brand by reducing the value of the Apple Stores… You always wonder, what’s going to be the end for a monopolist and you can see that Apple’s already doing the things They’re already doing the things that – it’ll take 5 years – but they’re doing the things that lead to becoming less successful.
• I have no regulatory concerns [with Apple] in the sense of… my impression is that the various regulatory bodies in charge of this, DOJ, etc., are just completely asleep at the switch, so Apple has nothing to worry about. I mean, I don’t this there’s a chance that anybody in Washington is going to look at this anytime soon.
• What I think is the greater risk is that Apple has created these massive silos within its architecture that the architecture itself is vulnerable… At the moment, Apple is standing in the way of [cloud computing] and that is a strategically bad idea for them. it’s abad idea for anybody whose products are as great as their to not do the best you can do.
MacDailyNews Take: Again, no explanation as to how Apple is standing in the way of cloud computing. What’s iCloud, Roger, chopped liver?
Direct link to the video here.
MacDailyNews Take: As for the retail stuff, while McNamee may be overblowing the actualities (down the toilet the next day, etc.), his point is dead on target. Mr. Cook et al. would do well to take it to heart and change their thinking. Think Different™, guys!
As we wrote on August 29: “This sort of thinking is a cancer that will eat away at Apple all the way to the core.”
This… type of “thinking” will kill Apple faster than 10 lines of beige Performas.
If Cook can’t see that clearly, he needs to go, too.
Concerned Apple shareholders might want to email CEO Tim Cook directly and ask him what exactly he’s doing… firstname.lastname@example.org
Report traces Apple Store ‘mistake’ all the way to Tim Cook; shift in emphasis from service to profits comes from Cook, say insiders – August 29, 2012
Reports persist of Apple Retail Store budget cuts, emphasis on revenue over customer satisfaction – August 28, 2012
After being Browettized, Apple Retail touts numbers – August 20, 2012
Apple newbie John Browett brings Dixons to Apple Retail Stores – August 17, 2012
Dear Tim Cook: Apple’s retail focus should be on delighting customers, not generating cash – August 16, 2012
Apple Retail Store chief Browett: ‘We messed up’ with Dixons-eque staffing gamble; refutes layoffs – August 16, 2012
Apple retail chief Browett to get $56 million golden hello – May 27, 2012
Apple grants 100,000 shares to new retail head John Browett – April 25, 2012
Tim Cook emails UK customer: John Browett’s role isn’t to bring Dixons to Apple Retail – February 1, 2012
Eyebrows raised over Apple’s hiring of Dixons CEO to run Apple Retail Stores – January 31, 2012
Apple hires Dixons CEO John Browett as new retail chief – January 31, 2012
NPD: Nearly 60% of Apple product owners more likely to purchase another Apple device after positive Genius Bar experience – August 28, 2012
Apple Inc.: The most profitable retailer in America – August 15, 2012
Apple’s retail juggernaut is magical and revolutionary in its own right – May 25, 2011
Apple Retail Stores hit 10th anniversary (with video of Steve Jobs’ tour of 1st store) – May 18, 2011
Apple Store: ‘The best damn retail experience in America!’ – December 2, 2010
Apple’s retail stores generate huge sales – December 27, 2007
Piper Jaffray finds ‘gravitational pull’ at Apple Retail Stores – November 26, 2007
Apple thinks different with cash register-less retail stores that bring in billions – November 23, 2007
Apple makes retail seem ridiculously easy – May 29, 2007
How Apple’s Steve Jobs is revolutionizing Manhattan retail – May 08, 2007
Fortune: Apple Inc. is America’s best retailer – March 08, 2007
How Apple Retail Stores beat Best Buy, Neiman Marcus, and Tiffany – December 19, 2006