Comments on: J.D. Power: Apple iPad ranks highest in tablet customer satisfaction

By: ApplePi

ApplePi — Fri, 14 Sep 2012 16:58:26 +0000

One of the key indicators was price. I’d imagine Apple scored quite low on that front. Although here on MDN, we compare apples to apples, in the real world,people will compare a 7″ to a 10″ tablet and ignore the size, focusing on the price.

Satisfaction is more than just about apps and usability, it’s also about feeling that you got good value for money.

This is why Apple NEEDS to release a smaller, substantially less expensive, iPad. They don’t NEED to make the full 40% profit on the sale. They can afford to reduce that.

By: Ansel

Ansel — Fri, 14 Sep 2012 02:02:22 +0000

Wow in the heck rates the 1,000 point then?

And to edge out Amazon and SamDung is silly ….. Apple should be double those guys …..

I know grandkids fight over the iPad, daughter and soninlaw won’t touch …. In that house they would of hit 250 for Amazon and 999 for Apple ….

By: peterblood71

peterblood71 — Fri, 14 Sep 2012 00:42:26 +0000

That’s what I thought too. A true satisfaction rating wouldn’t be NEARLY this close.

By: iGads

iGads — Thu, 13 Sep 2012 21:40:05 +0000

And water is wet.

Amazon users don’t know any better because they’ve never tried an iPad. If they did, that rating drops like a rock. haha

By: breeze

breeze — Thu, 13 Sep 2012 21:30:56 +0000

Who else makes a tablet that functions, works and feels like the iPad??????

By: Zmarc

Zmarc — Thu, 13 Sep 2012 21:24:35 +0000

I cry bogus — that on a 1,000 point scale Apple just barely beats Amazon is a joke! Clearly these users aren’t real tablet users. They should run this study by enterprise users and see those results — it would reflect something closer to market realities of 80 to 20.