“‘The problems Laptop Magazine faced while trying to get basic support simply should not have happened,’ Dell Chief Blogger Lionel Menchaca wrote on the Direct2Dell blog,” Piltch reports. “Menchaca also wrote that the he checked with the support team leaders and verified that they do not ‘tolerate the use of daily drawings or other one-time offers as part of the support process.'”
Piltch reports, “He said that the company has reminded its support techs of this policy and continues to investigate the incident where an undercover LAPTOP reporter called support and was told he won a daily drawing that let him purchase a $500 extended warranty for the low price of $317. Dell is also offering refunds to customers who purchased a warranty as a result of a sweepstakes offer and want their money back.”
Read more in the full article here.
MacDailyNews Take: Looks like Dell shut it down and is giving the money back to the sufferers. However, some things in Dell-hell just never seem to change: Beleaguered Dell engaged in repeated misleading, deceptive and unlawful business conduct, judge says – May 28, 2008
[Thanks to MacDailyNews Reader “Chris K.” for the heads up.]