“Apple is paying close attention to all iPad 2 returns during the first few weeks to make sure there are no major production defects,” Arnold Kim reports for MacRumors. “This policy has led to an amusing story that… comes by way of an individual close to Apple:”
[Apple’s] focus this week has been to troubleshoot all the iPad 2s that customers are returning to the stores. One iPad came back with a post it note on it that said “Wife said no.” It was escalated as something funny, and two of the VPs got wind of it. They sent the guy an iPad 2 with a note on it that said “Apple said yes.”
Full article here.
MacDailyNews Take: Now that is how you surprise and delight your customers! Only Apple!
fabulous and honest PR.
so unfair ;( I want an iPad 2
Classic!
Apple got soul.
get a new wife.
heh
: )
Got that right!
That or let hubby look over the last few purchases of his wife… perfume, shoes on top of shoes, hand bags on top of hand bags, hair salon bill… That is if she wants to play that game!
Yeah but that game usually ends with the hubby getting no action for weeks or months 🙂
or it ends up with the hubby ditching the high maintenance wife, and finding one that’s a bit more like a Mac; smart, resourceful and beautiful.
No action for hubby = no action for wifey… Women have needs too. They come off as sexual camels, but it’s just a facade.
Most women I know that have the authority to say “no” usually don’t overspend their husbands. They usually have that authority in the household because they spend money wisely.
Unfortunately, I’m guessing this ploy will only work once with Apple. Save your post-it-notes, guys, and hang onto your iPads.
Greatest company on earth!
Love this story. Other companies would have balked at a rebate for this reason, let alone give the guy the product on the house.
Apple simply rules!
Apple: full of win.
It’s supposed to be…
Apple: “Winning!” “I am so great!” “Everybody loves me, some of them just don’t know it yet.”
Wish mine would ship!
Mine finally shipped…. 4 days ago. And it is still sitting in hong kong. They scan it everyday as “at location”.
Wish apple would send me one, and not through fedex. I have not had a good experience with them yet.
Ah, yes. Reloading the tracking browser… I call that the “Nerd Vigil.”
I feel your pain. Mine is probably on the same pallet as yours, awaiting some FedEx love. Ordering at 4:30 in the morning of the release clearly earned me no brownie points.
C’mon, Apple, show us the magic.
Maybe wife was saying “no” to the attention iPad was getting, not the cost… 🙂
Funny no mention of all the ipad2’s being returned for light leakage
apple discussion group is on fire about it. really scared to buy one.
I haven’t received my new consumer reports issue yet…
What is the newest FUD now?
Light leakage isn’t funny. Henpecked husbands are.
you know, antibiotics can clear up that “light” leakage you’re dealing with….
I “caught” it. Great one.
Once again, a problem that is probably NOT very common gets blown WAY of proportion, and used as “FUD” fodder.
For every one million iPads Apple sells, even if only 1 on 1000 (0.1%) have this defect, one THOUSAND customers will be affected. That’s enough to cause a “fire” in online discussion forums, yet is statistically insignificant. There are probably more iPads being returned because of a battery defect, or because the customer decided they wanted a black one instead of a white one (or because “wife said no”).
And for those who are actually affected by the problem, that’s the purpose of the one-year warranty, to take care of such manufacturing defects. Think about this… If this problem was common, like 1 in 10 (100,000 out of every million sold), there would now be lines at the Apple Store, not to buy iPads, but to return them (or to see a Genius at the Bar). There are no such lines and it’s business-as-usual at the Genius Bar.
Oh man, tell me about it. I took mine in to the Apple store and showed them the problem with mine. Every time I pushed that little black button at the upper right corner, TONS of light leaked out the front of the iPad. The jerk kid looked at me like I was a total dumbass and said, “They all do that.” I made them take it back.
She’ll make him sell it.
Maybe the guy’s not good with money. If he were smart, he would’ve just sold it on eBay for a sweet profit. It was probably grocery money he bought the iPad 2 with and hence, the urgency to get the money back.
Apple: creating family arguments about discretionary expenditure since 1976. Fighting up for hen-pecked husbands since 2011.
Poor guy, but it all worked out in the end for him.
Fortunately the release was close to my birthday so my wife didn’t complain. She has totally confiscated my old one and calls it “hers” and it didn’t stop her from calling me geek for waiting in line for a couple hours.
Now that I think about it, that was pretty cleaver because she got a gift as well. Dang-it, I hate it when she out maneuvers me.
Get used to it.
As my wife says…behind every successful man is a surprised woman.
If Apple had kept it’s old name the note could have said:
“(Apple) Computer says Yes”, paraphrasing a popular line from the series “Little Britain”.
Wow. The company continues to just kill it. $10 million in positive PR for having a sense of humor. And what an organization that passed it up the chain…
get an
iWife2
I feel sorry for the guy! He’s gonna go through hell getting his wife to believe it’s true!
Sounds like he’s already in tech hell!
There is now an iPad 2 freed up for someone. It was mine. I cancelled the order once I went to Best Buy and actually listened to the audio. I am a professional engineer and I was puzzled by reports of the speakers being both betterr and worse than iPad first generation. The confusion is because they are now brighter, but lack the full range and the bass which once resonate in the larger body. The thin iPad kills the audio.
now this is what our world needs more love and kindness!
Thats amazing, and wonderful to hear from such a large company as Apple!
My wife said ‘NO!’ too for me getting an iPad 2.
I just bought a new fully loaded Call To Duty Jeep.
She said that will have to do me for a few years.
God how I love that new Jeep!