“When the Apple iPhone was released in 2007, CIOs and IT departments almost universally rejected it as a device that was not fit for business. Two years later, with the third generation of iPhone hardware now on the market, Microsoft Exchange support available, and an active ecosystem of third party applications, many CIOs are beginning to warm up to the iPhone,” Jason Hiner reports for TechRepublic.
“On August 4, TechRepublic polled its group of U.S. IT leaders and asked, ‘Does your IT department support the iPhone as an approved device?’ The jury, made up of the first 12 respondents, had seven IT chiefs who said ‘no’ and five who said ‘yes,’” Hiner reports. “So, 42% of these CIOs now support the iPhone and many of them offered interesting commentary on why they do or don’t allow the iPhone.”
From the “Yes” category:
The iPhone is one of the most innovative and revolutionary end-user products developed in the last 5 years. Like most IT Departments, we boycotted the first release of the iPhone but the subsequent release that supported [Exchange] ActiveSync was a game changer for corporate IT. Over the last several years we have supported mobile OSes from Palm, Blackberry, and Microsoft. The support and training requirements for the iPhone are orders of magnitude less than the mobile OSes offered by competing vendors. Another big plus of supporting the iPhone is the general excitement and enthusiasm from the end users and a corresponding decrease in the perception that IT is a wet blanket that is an impediment to the use of consumer-friendly products. Overall, implementing and supporting the iPhone has been an incontrovertible win for the IT department and end users. – Mike Wagner, CIO of Stone & Youngberg in San Francisco
It’s actually been a great device for the IT group itself, used to remotely manage servers and other tools. The sales folks love it, and it has so far been less of a support issue than the other phones. – Edward Beck, Vice President of IT for Line 6, Inc.
From the “No” category:
We still view the iPhone as a personal device, not a business device. – Kurt Schmidt, IT Director of Capital Credit Union
No, because we have had bad coverage from AT&T. – David Wilson, Director of IT for VectorCSP in Elizabeth City, NC)
There’s much more in the full article here.