“We’ve been investigating the ROI from Macs versus PCs in the business environment. I was reviewing the data from a case study one of our analysts is completing and the results are interesting,” Ian Campbell, Nucleus Research’s President and CEO, blogs.
“We’ll publish the case study soon (get on our newsletter to be notified of the latest from our analyst team) so you can get a full look at the actual situation but here are two interesting data points concerning support,” Campbell reports. “This particular company has approximately 1700 employees with a mixed environment of PC users and Mac users. Here’s the interesting data point: On a per user basis, for every 3 trouble tickets the help desk opens for PC users they only open 2 for Mac users. In addition, the Mac trouble tickets are closed 30% quicker”
Campbell reports, “To net it out, in this company the Macs have 1/3 fewer problems and the problems are solved a lot quicker.”
“Sure this is data from only one company but it’s a fair comparison of sophisticated users in a roughly balanced Mac versus PC environment,” Campbell explains. “We’re investigating a number of deployments and look for a lot more from Nucleus Research on Macs versus PCs in the near future.”
Full article here.
MacDailyNews Take: If anything, further investigation will reveal to them that Macs will require even less support than they found in their initial case study.
[Thanks to MacDailyNews Reader “Kenneth” for the heads up.]