“According to ChangeWave’s latest consumer cell phone survey, completed Oct. 2, 2007, the Apple iPhone has continued to enjoy solid growth while racing to a huge lead in terms of customer satisfaction,” Jim Woods and Paul Carton report for ChangeWave.
“The survey of 3,654 Alliance consumers looked at key market share changes among the major cell phone manufacturers and service providers – and found that while the iPhone’s been on the shelf just three months its impact is already being felt industry-wide,” Woods and Carton report.
“Apple’s current cell phone market share among respondents rose to 2% in this survey, double our last cell phone survey in July – solid growth that’s in line with previous expectations,” Woods and Carton report.
“But the most striking finding of the survey is the iPhone’s outstanding customer satisfaction rating. An unprecedented 82% of iPhone owners report being Very Satisfied with their purchase, up 5-points since our previous survey in July and by far the highest rating of any cellular manufacturer,” Woods and Carton report. “The only other company with a satisfaction rating above 50% is Research-in-Motion (RIMM; 51%). At the other end of the spectrum, Motorola (33%) was next to last among cellular manufacturers in customer satisfaction, with Sony/Ericsson (31%) at rock bottom.”
“But it’s when we asked respondents about their planned future cell phone purchases that the iPhone marketplace transformation becomes fully apparent,” Woods and Carton report. “Going forward, we find an astonishing 16% of respondents who plan to purchase a cell phone in the next six months saying they’ll buy an iPhone – placing Apple up at the top among all manufacturers.”
“‘There’s no longer any doubt about the staying power of the iPhone,’ says Tobin Smith, founder of ChangeWave Research and editor of ChangeWave Investing, who adds, ‘The continuing embrace of the iPhone by the public is a stellar example of how a new product can forever alters its own playing field,'” Woods and Carton report.
More in the full article here.
Nice. Now I want to see one of these babies in real life.
Only non-Apple users are going to be surprised by this
@critic
That is definitely a truism.
When I show people my (i)Phone, they treat me like i’m from the future – which is ironic, cause i’m looking at them like they still in the 80’s . . . . . . minus the bangs . . . . . . and leg warmers . . . . . . and i guess unitards.
Brown Zune Microsoft must be hurting
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Same here, Bunson.
I wish iPhones would proliferate faster so people wouldn’t be so amazed by mine. You’d think I was an astronaut.
And people always want to touch and use it so I can’t keep any porn on here! Someone should develop a hack that lets me hide certain movies and Photo libraries. Then you go into the Settings menu, enter your passcode and unlock your naughty stuff.
Let me tell you, though. I’ve had Transformers loaded on here for a couple weeks now and when I play that for them on the iPhone? Man, there’s not a locked jaw in sight.
R2
Ixnay on the ornpay
[removed]void(0);
” . . . and i guess unitards.”
Which is a close cousin to the sad and lonely Zunitard.
Just got mine last week. I work in an office with 20+ employees. You should here the exclamations. “Holy FSCK. HOLY SH-T” etc.
I know of 3 that are going out to get one right now. The rest say “when my current contract expires”.
Still waiting for Apple/AT&T;to support iPhone sales in the United States… all of them.
The continuing embrace of the iPhone by the public is a stellar example of how a new product can forever alters its own playing field
There is a Reality Distortion Field joke somewhere in that statement.
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HG Wells. Whatever. Verizon and those others had a chance, and missed it.
I gladly ditched my Treo 650 for an iPhone. Have not regretted it once. Amazing device, easy to use, and darn I say, FUN.
Unsatisfied customers don’t deserve the iPhone.
Bunson,
What would be ironic is if you were wearing leg warmers & a unitard. Kids, try to sleep tonight with that thought in your head. :-p
@ critic: Yup!
@ HG Wells: Does anyone have coverage in North Dakota?
@ R2: I know what you mean! I had to put the freaking password lock on my iPhone because my boss kept coming to the desk and picking it up and playing with it — until he got is own iPhone. Luckily, my goodies were never discovered! Of course, it also means you can’t show off the video capabilities if there are certain questionable titles out there in the playlist. LMAO.
MW: There’s stuff on some people’s iPhones that their mothers shouldn’t see.
As we Mac users have always said, mediocrity is the opiate of the masses. Vast majority of iPhone users being Windows users and all…