More than one MacDailyNews and iPodDailyNews reader has complained about how some corporate-owned AT&T stores are handling Apple’s iPhone in recent days.
These reader accounts, from scattered locations around the U.S., share the same common thread: AT&T store staff making it difficult or impossible for customers to even see Apple’s iPhone.
Some AT&T stores are giving customers of widely-ranging age groups trouble when the employees are asked to show an Apple iPhone. From what we can tell, these aren’t packs of teenagers storming AT&T stores demanding to see iPhones, but adults, alone or in pairs, asking politely to see the iPhone.
Some AT&T stores reportedly have no iPhone displays on the floor, but still claim to stock the iPhone. Other accounts tell of AT&T stores with iPhone displays, but employees who refuse to bring out the iPhones “on Sundays” or for “fear of theft” due to small staff on-hand, or even claiming that “Apple won’t allow” them to bring out the iPhone to show to customers.
One pair of customers, “business-owning adults in our mid-30s,” on two separate occasions in two different AT&T stores, asked AT&T employees point-blank, “If we have $600 in cash and want to walk out with an iPhone, will you bring one out for us to see?” Both times, the customers said the AT&T employees refused to do so.
Readers report that, at best, some staff in some AT&T stores do not seem motivated to make iPhone sales and, at worst, seem downright antagonistic.
We’re wondering: Are these just isolated instances or signs of a widespread issue or an indication of some AT&T policy we do not understand or simply misunderstandings? Have you experienced any “iPhone friction” at AT&T stores? Please let us know in reader feedback below.