“Apple Computer’s latest advertising campaign, pegged to the slogan ‘It just works,’ is irritating some .Mac users as they wonder when the service will become operational again,” Dawn Kawamoto reports for CNET News.
“Over the past four days, .Mac users have struggled to get its Web site publishing features, iWeb, and related file-share capabilities, iDisk, to work. Users have complained not only about the length of the outage, but also what they say is a tardy response from .Mac’s technical support team, according to postings on Apple’s discussion board,” Kawamoto reports.
“Apple, meanwhile, says it is investigating the issue. ‘We are aware of the outage and are looking into it,’ an Apple spokeswoman said. She noted that it is premature to discuss whether Apple plans to reimburse users a portion of their $99.95 annual fee for .Mac service, which also includes data synchronization tools and group e-mail,” Kawamoto reports.
Full article here.
MacDailyNews Take: According to Apple’s .Mac pages: “All .Mac services are online and operational.”
However, Apple’s online listing of .Mac System status for the last 30 days looks almost Microsoftian:
• 07/25/2006: For 8 hours iWeb publishing produced a network error message for some .Mac members.
• 07/25/2006: EMail was unavailable for 1.5 hour(s) for some .Mac Members.
• 07/24/06: Sync services were unavailable for 3 hours to all .Mac members.
• 07/20/2006: EMail was unavailable for 2 hour(s) for some .Mac Members.
• 07/18/2006: EMail was unavailable for 45 minute(s) to some .Mac Members.
• 07/18/2006: EMail was unavailable for 3 hour(s) to some .Mac Members.
• 07/17/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/16/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/14/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/13/2006: EMail was slow for 30 minute(s) to some .Mac Members.
• 07/13/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/10/2006: EMail was unavailable for 1 hour for some .Mac members.
• 07/06/2006: EMail was unavailable for 30 minutes for some .Mac Members.
What’s the deal, Apple?
Are any .Mac members having issues with .Mac? If so, please tell us about it below.
