“Apple Computer is planning to set up a technical support center in Karnataka on the lines of the one which Dell has in India. Director of Software Technology Parks of India, Bangalore, B V Naidu gave no details on investment and hiring plans noting that it’s for the company to make an announcement in this regard,” The Press Trust of India reports.
Karnataka is a state in Southern India. Bangalore is a city within Karnataka which is best known for its tech industry.
Full article here.
Advertisements:
• MacBook Pro. The first Mac notebook built upon Intel Core Duo with iLife ’06, Front Row and built-in iSight. Starting at $1999. Free shipping.
• iMac. Twice as amazing — Intel Core Duo, iLife ’06, Front Row media experience, Apple Remote, built-in iSight. Starting at $1299. Free shipping.
• iMac and MacBook Pro owners: Apple USB Modem. Easily connect to the Internet using dial-up service. Only $49.
• iPod Radio Remote. Listen to FM radio on your iPod and control everything with a convenient wired remote. Just $49.
• iPod. 15,000 songs. 25,000 photos. 150 hours of video. The new iPod. 30GB and 60GB models start at just $299. Free shipping.
• Connect iPod to your television set with the iPod AV Cable. Just $19.
Where were you guys when Apple closed its factories in the West, like the USA and Ireland? Nobody objected moving production to Taiwan and China – even Mexico wasn’t cheap enough anymore. Now you are concerned over this? When were you when people lost their jobs when factories in the West closed because production moved East? Did you go on the street and protest together with the workers? Did you stop using the products the companies made that were produced in China or India? Did you tell the companies that you prefer MADE IN USA, even if it meant higher prices? Did you stop buying your precious Levi’s and Apple? No? THEN STOP WHINING!
dude! you high? i’ve been ALL around the world and parts of it are wonderful! But there are parts that are way Way WAY overpopulated…india is one of those places. given a choice i would not do anything to encourage that country to “grow”. They are so grossly out of control all ready. You fear for the environment? Humanity? Do NOT support companies with serious interests in india.
Observations-
1 It’s funny (strange) that US based companies are ‘American’ when they need something like economic protection, but ‘internationalist’ when it comes to everything else. Their only loyalty is money and not to customers.
2 Our (US) government has sold us out to foreign lobbyists, foreign companies, industry trade associations and their money. Both parties. For quite a while. Their only loyalty is to money–not to the citizens.
3 State and local governments are giving away billions of tax breaks or site improvements to foreign companies while putting the screws to US firms. The tax burden is shifted to US firms and individual taxpayers. Their loyalty is to ‘new’ money– not constituents.
4 The countries that are recipients of all of these job exports have no OSHA, no labor unions, no wage and hour laws, few restrictions on child labor, no existing or enforced environmental laws and a definite cultural and legal bias against women. Do you really want to support that?
Those $150 a pair athletic shoes with a ‘swoosh’ on the side have been found to be made in a factory working children as young as 12 in Vietnam. These children work for wages measured in the cents per hour for 12 hour shifts with no A/C or breaks. Is that ‘bad karma’?
Some factories in China employ prisoners whose crime is wanting to worship in a certain way or hold to the radical idea that they should be able to elect their government. Is that ‘bad karma’?
Not all voting takes place at a polling place. You also vote with your dollars at retail and in stock ownership. It’s time to call the people responsible for this to account. It’s time to tell the truth. I’m sure that is ‘good karma’.
Observations-
1 It’s funny (strange) that US based companies are ‘American’ when they need something like economic protection, but ‘internationalist’ when it comes to everything else. Their only loyalty is money and not to customers.
2 Our (US) government has sold us out to foreign lobbyists, foreign companies, industry trade associations and their money. Both parties. For quite a while. Their only loyalty is to money–not to the citizens.
3 State and local governments are giving away billions of tax breaks or site improvements to foreign companies while putting the screws to US firms. The tax burden is shifted to US firms and individual taxpayers. Their loyalty is to ‘new’ money– not constituents.
4 The countries that are recipients of all of these job exports have no OSHA, no labor unions, no wage and hour laws, few restrictions on child labor, no existing or enforced environmental laws and a definite cultural and legal bias against women. Do you really want to support that?
Those $150 a pair athletic shoes with a ‘swoosh’ on the side have been found to be made in a factory working children as young as 12 in Vietnam. These children work for wages measured in the cents per hour for 12 hour shifts with no A/C or breaks. Is that ‘bad karma’?
Some factories in China employ prisoners whose crime is wanting to worship in a certain way or hold to the radical idea that they should be able to elect their government. Is that ‘bad karma’?
Not all voting takes place at a polling place. You also vote with your dollars at retail and in stock ownership. It’s time to call the people responsible for this to account. It’s time to tell the truth. I’m sure that is ‘good karma’.
Observations-
1 It’s funny (strange) that US based companies are ‘American’ when they need something like economic protection, but ‘internationalist’ when it comes to everything else. Their only loyalty is money and not to customers.
2 Our (US) government has sold us out to foreign lobbyists, foreign companies, industry trade associations and their money. Both parties. For quite a while. Their only loyalty is to money–not to the citizens.
3 State and local governments are giving away billions of tax breaks or site improvements to foreign companies while putting the screws to US firms. The tax burden is shifted to US firms and individual taxpayers. Their loyalty is to ‘new’ money– not constituents.
4 The countries that are recipients of all of these job exports have no OSHA, no labor unions, no wage and hour laws, few restrictions on child labor, no existing or enforced environmental laws and a definite cultural and legal bias against women. Do you really want to support that?
Those $150 a pair athletic shoes with a ‘swoosh’ on the side have been found to be made in a factory working children as young as 12 in Vietnam. These children work for wages measured in the cents per hour for 12 hour shifts with no A/C or breaks. Is that ‘bad karma’?
Some factories in China employ prisoners whose crime is wanting to worship in a certain way or hold to the radical idea that they should be able to elect their government. Is that ‘bad karma’?
Not all voting takes place at a polling place. You also vote with your dollars at retail and in stock ownership. It’s time to call the people responsible for this to account. It’s time to tell the truth. I’m sure that is ‘good karma’.
Observations-
1 It’s funny (strange) that US based companies are ‘American’ when they need something like economic protection, but ‘internationalist’ when it comes to everything else. Their only loyalty is money and not to customers.
2 Our (US) government has sold us out to foreign lobbyists, foreign companies, industry trade associations and their money. Both parties. For quite a while. Their only loyalty is to money–not to the citizens.
3 State and local governments are giving away billions of tax breaks or site improvements to foreign companies while putting the screws to US firms. The tax burden is shifted to US firms and individual taxpayers. Their loyalty is to ‘new’ money– not constituents.
4 The countries that are recipients of all of these job exports have no OSHA, no labor unions, no wage and hour laws, few restrictions on child labor, no existing or enforced environmental laws and a definite cultural and legal bias against women. Do you really want to support that?
Those $150 a pair athletic shoes with a ‘swoosh’ on the side have been found to be made in a factory working children as young as 12 in Vietnam. These children work for wages measured in the cents per hour for 12 hour shifts with no A/C or breaks. Is that ‘bad karma’?
Some factories in China employ prisoners whose crime is wanting to worship in a certain way or hold to the radical idea that they should be able to elect their government. Is that ‘bad karma’?
Not all voting takes place at a polling place. You also vote with your dollars at retail and in stock ownership. It’s time to call the people responsible for this to account. It’s time to tell the truth. I’m sure that is ‘good karma’.
First Intel, now India. I don’t think that this will fare well on their top rated support.
What’s next, provide support for Windows users after they can get the OS installed on an Intel Mac?
OH god!!!!
All I can think of is “Thank you! Come Again!!!”
AHHHHHH!!!!!!!
Where do we contact Apple to protest this. This would be worse than the hockey puck mouse and floral iMac.
Hey ‘Outsourcing & Blah blah blah’- –
Beautiful speech. Really. No, really.
I’m, I’m cryin’ here.
Touched, I am.
Now give me my f*ckin’ computer.
I’ll take fries with mine.
Get used to hearing that. When it’s over you can take counter orders at Mickey D’s or wear a smurf suit at Wal-Mart. Thiose wages will buy you a really nice Mac…NOT!
Re-Accented, high I am… not!
India’s population density is hardly the issue here.(*) Instead, it’s good to know you’ve been all around the world.
Did you take the time to learn any languages of those places? (If you learned more than a few tourist phrases, congratulations.) I bet you found that the natives spoke English a lot better than you spoke their language.
The real question relevant to this forum: Did you learn to cope with the accented English these people spoke? If so, how long did it take you? What tips could you offer to someone starting down that path now?
Given your experiences around the world, maybe you could clue in the people in this forum complaining about accents?
(*) Btw, last time I checked the UN Development Program data, education and economic development are among the best ways to reduce overpopulation, poverty, and forced migration.
Can someone make me an Apple logo wearing a turban?
LOL
why don’t they have halloween in india?
because someone stole tha gahndi
(i heard some comic tell that joke)
I don’t care who I talk too about tech support as long as the information I receive is current, correct, and useful.
Agreed, and I can understand them. I just had an Indian Tech support agent and I had to ask him to repeat what he was saying over and over again, due to an accent.
I found it frustrating.
Indian Tech Support centers may be the kiss of death for a company. My brother purchased a Dell laptop one year ago from the company’s Consumer Division. This qualified him for support through India. Unfortunately, he had to use the support because Dell’s laptop are no longer the reliable products they once were.
For two months, he suffered through a series of nightmarish Indian tech support experiences. The reps did not know the product and though they tried, they could not answer ridiculously basic questions unless scripted answers were available in their database.
Worse, badly broken English responses made the cryptic calls little more than frustrating, and sometimes pathetically comical experiences. He finally came to his senses (sort of), and packed up the laptop to return it to Dell, BECAUSE THE SUPPORT WAS PATHETIC.
He then repurchased the very same model through Dell’s Business Division. This qualified him for U.S.-based tech support, which is significantly better. Unfortunately, he encountered many problems with this laptop too. It took about nine months, and three replacement laptops before the problems were resolved.
DO NOT WASTE YOUR VALUABLE TIME WITH INDIAN CALL CENTERS. You’ll come out ahead if you chop off your hands, gouge out your eyes and handle the computer problem yourself.
The posters above submitting racist flamebait just to get a reaction should realise just how lame they are.
Please, grow up a bit. It makes you look very sad.
Way to go Apple! Lets screw some more American workers in the quest to save money. Why I can see it now, we saved 1 million dollars per year and added it to our billion of cash we have.
Good move. Makes me want to NOT buy a new mac.
This is a REALLY rediculous idea. VERY bad move, what the hell are they thinking?????
INDIA???? Are they insain?????
It is a marketing moved to get more bodies into the apple stores.
now you will have to make an appointment with a mac genius.
Apple UK have already been doing this for a while. Current UK tech support is handled in India with calls being refered to a “technology specialist” in Cork, Ireland in the event that the problem is too severe for their staff in India. I’ve had need to use it and it wasn’t too bad.
Y’know, I kinda hope this happens. Why? ‘Cuz it’ll answer a huge question:
Is the problem India, or is it Dell?
I have a funny feeling that the Apple support may gain a bit of an accent, but otherwise be just as good as ever.
The company I work for farmed its IT support to India as well. As a result, many people in our company no longer bother to call IT support when something goes awry – they just complain and let the problem get worse.
The accent of the people at a foreign help desk isn’t the problem that I’ve noticed. The problem is in cross-culture communication. People in foreign countries learn what would be best described as “the Queen’s English”, which is pure formal English. Read many of the postings at MDN and at other websites and you will see it laced with slang. Our day-to-day conversations are also filled with slang. We Americans are so used to slang that we don’t even think about it. If a person isn’t raised in America, he or she is unlikely to understand the nuances in “American” English.
The problem is compounded when they merely read back straight from the book or computer screen just as one would read a script. The original problem gets confused when communicated to the person in the foreign country and further confused when misinterpreted and read back.
Sorry Apple, this is a really bad idea. Tech support should always remain in the country that it is intended to serve – Indian tech support to support the people in India and American tech support to support Americans. Send the support to a foreign country because it’s cheap and you will get exactly what you pay for. Should Apple follow through with this, it is not likely that I’ll ever purchase Apple support again.
And by the way, I agree that it will look bad on MDN if they don’t eventually weigh in on this.